Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessica Perogiannis

Thornbury,VIC

Summary

Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.


Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.


Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

4
years of professional experience

Work History

McDonald's

Crew Member
11.2019 - Current

Job overview

  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Mossman Clothing

Retails Assistant
08.2021 - 10.2022

Job overview

  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Santa Maria College
Northcote, VIC

High School Diploma
12.2022

University Overview

  • Member of school choir.
  • Member of school production crew over multiple years assisting in makeup and hair. Practiced time management and preparing members of the show to look presentable and be ready on time.
  • Elected to school ambassador in 2017-2019.

Skills

  • Company Standards
  • Ordering Procedures
  • Table Setting Knowledge
  • Cash Handling
  • Time Management
  • Stocking and Replenishing
  • Valid Driver's License
  • Food Preparation and Safety
  • Sales Expertise
  • Verbal and Written Communication
  • Willingness to Learn
  • Crew Leadership
  • Complex Problem-Solving
  • Interactive Communication Skills
  • Quality Control Checks
  • Team Contribution
  • Teamwork and Collaboration
  • Taking Orders
  • Operate Cash Register
  • Store Opening and Closing
  • Food Running
  • Cash Drawer Reconciliation
  • Employee Training and Supervision
  • Process Payments
  • Special Orders and Dietary Restrictions
  • Drive-Thru Operation
  • Training and Motivation
  • POS Terminal Operation
  • Cleaning
  • Safety

Timeline

Retails Assistant

Mossman Clothing
08.2021 - 10.2022

Crew Member

McDonald's
11.2019 - Current

Santa Maria College

High School Diploma

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Jessica Perogiannis