Jessica Plavins
Adelaide,SA
Summary
Goal-oriented, organised, able to handle multiple tasks simultaneously, with the capability to prioritise task and excellent in time-management. Ready to help the team members to achieve company goals and a willingness to learn.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cook
The Hidden Spoon
01.2022 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Human Resources Assistant
Santa Fe Relocation Services
07.2016 - 08.2017
- Performed clerical and administrative support to Human Resources Manager such as filing, scanning, typing etc.
- Oversaw office services such as cleaners and maintenance services providers.
- Assisted HR Manager with recruitment, onboarding and termination processes.
- Updated and maintained employee attendance/leave records.
- Travel arrangements and hotels booking for Exec/Director and expenses claims reimbursement.
- Assisted in payroll by providing relevant data (absence/leave)
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated communication with candidates and scheduled meetings and job interviews.
- Assisted Director with expense claims reimbursement.
- Managed HR Notice board on latest updates.
- Coordinated monthly birthday celebration, meetings, events planning, gatherings/annual dinners and catering.
- Replenished of office and stationery supplies.
- Managed day-to-day repairs and ongoing building maintenance, security, IT, cleaning services providers and the renewal of business licenses and contracts.
- Making sure all employees/management documents and materials are kept confidential.
- Covered the reception desk, welcomed clients/customers to the office, filed paperwork, received, sorted and delivered mail.
Accounts & Administrative Assistant
Santa Fe Relocation Services
07.2012 - 07.2016
- Performed monthly checking on relevant GST GL accounts (making sure the correct GST codes applied accurately)
- Assisted in monthly GST filing & submissions.
- Provide general accounts & administrative supports.
- Inventory of packing materials and update monthly usage reports.
- Prepared monthly financial reports.
- Account payable, and invoices processing.
- Assisting with expenses claims reimbursement.
- Coordinated office supply ordering to avail materials for streamlined operation.
- Filing records and documentations.
- Data Entry.
- Purchasing of materials, communications and negotiations with suppliers/vendors and reconciled invoices payment.
Receptionist & Administrative Assistant
Santa Fe Relocation Services
08.2007 - 12.2010
- Answered central phone system and directed calls accordingly.
- Welcomed visitors and customers to the office
- Received deliveries, sorted and distributed mail.
- Replenished pantry and stationery supplies.
- Business cards and company's banners management.
- General administrative duties such as typing, filing, printing and faxing.
- Inventory of corporate gifts, merchandises, booklets and restocked as needed.
- Inventory of stationery items.
- Managed Bouncy castles bookings for clients.
- Maintained reception area and all common areas in clean and tidy at all times.
- Oversaw cleaning services provider.
Purchasing & Maintenance Coordinator
Dover Elevator Sdn Bhd
02.2006 - 06.2007
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favourable contracts.
- Sourced vendors, built relationships and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Created purchase orders and had each signed by production manager.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
Guest Relations Representative
Sapphire Club
03.2005 - 01.2006
- Worked closely with customers, some VIP or celebrity, with high degree of respect for privacy.
- Provided perfect service experience to customer/guest and ensured them felt important and welcome in the club house.
- Served customers/guests in an accommodating manner.
- Responsible in sales of liquors and other alcoholic beverages to customer/guest. The more we sell the more commissions we get.
- Built and Maintained good relationships with customers/guests and prospects.
- Greeted and assisted customers/guests and kept them entertained.
Freelance German Speaking Tour Guide
Borneo Transverse Travel & Tours Sdn Bhd
05.2002 - 01.2004
- Interpreted conversations simultaneously to help both parties conduct business
- Informed tourists about the itinerary for each tour.
- Provided cultural input to speaker to help parties who did not speak similar languages communicate with and understand one another.
- Accompanied groups of German's visitors to tourist attractions whether on day trips or longer visits.
- Gave information about insights that help them make the most experience.
Crew Team Member
Kentucky Fried Chicken
02.1996 - 02.1999
- Greeted customers, took orders, prepared meals and operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
Education
Courses - Building High Performing Team
Mind Resources
Malaysia2016
Training - Integrated Management Systems (IMS)
Workwise Services
Malaysia2016
Courses - Effective Account Assistant
SMI Asia Australia
Malaysia2016
Courses - GST Mechanism & Implication On Service Industry
Malaysian Export Academy
Malaysia2015
Training - ISO 27001:2005 Internal Auditor
NOVO Quality Services
Malaysia2007
Skills
- Computer literacy
- Time-management
- Multitasking
- Prioritization
- Customer service
- Project Planning
- Organizational Skills
- Excellent Communication
- Good Telephone Etiquette
Certification
General Certificate of Education, SMK Tun Abang Openg (Malaysia) - 1993, (equivalent to year 9)
Malaysian Certificate of Education, SMK Tun Abang Openg
(Malaysia) - 1995, (equivalent to year 12)
Additional Information
Experienced in customer service and administrator with over 15 years of service supported various departments including HR, Finance, Sales & Marketing and Customer service. I started from the bottom as a Crew Team Member at the fast food chain restaurant and all the way up to a corporate professions as a Purchasing & Maintenance Coordinator, Receptionist & Administrative Assistant, Account Assistant and most recent role a HR Assistant. Having worked for several years in the industry, I have strengthened my skillset in most aspects of office administration. I am looking for a job that offers the opportunities for growth, a positive team with a supportive manager who is prepared to listen to, and inclusive workplace culture where there is equal opportunity for everyone. One of my career goal is that to be successful by doing a good job. Knowing that my hard work will help to achieve greater success is what keeps me going. I am able to handle multiple tasks with the capability in managing my time effectively in prioritising tasks. I can bring the best level of skilled and experienced to your team. My quality of works in the past has helped me accomplish my goals in providing positive outcomes to the company and increasing the efficiency of the team. As a result, I was given recognition by the employer and was awarded "Most Productive Employee of The Year".
REFEREES
Name: Mr. Saravananmuthu Muniandy
Designation: Account Manager - Santa Fe Relocation Services - Malaysia
Email: saravanmuthu.muniandy@santaferelo.com
Contact no: +60126749400
Name: Ms. Jeannie Lye
Designation: Human Resources Manager - Santa Fe Relocation Services - Malaysia
Email: jeannie.lye@santaferelo.com
Contact no: +60123709388
HONORs & AWARDs
Most Productive Employee of the Year
Timeline
Cook
The Hidden Spoon
01.2022 - Current
Human Resources Assistant
Santa Fe Relocation Services
07.2016 - 08.2017
Accounts & Administrative Assistant
Santa Fe Relocation Services
07.2012 - 07.2016
Receptionist & Administrative Assistant
Santa Fe Relocation Services
08.2007 - 12.2010
Purchasing & Maintenance Coordinator
Dover Elevator Sdn Bhd
02.2006 - 06.2007
Guest Relations Representative
Sapphire Club
03.2005 - 01.2006
Freelance German Speaking Tour Guide
Borneo Transverse Travel & Tours Sdn Bhd
05.2002 - 01.2004
Crew Team Member
Kentucky Fried Chicken
02.1996 - 02.1999
Courses - Building High Performing Team
Mind Resources
Training - Integrated Management Systems (IMS)
Workwise Services
Courses - Effective Account Assistant
SMI Asia Australia
Courses - GST Mechanism & Implication On Service Industry
Malaysian Export Academy
Training - ISO 27001:2005 Internal Auditor
NOVO Quality Services
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