Jessica Pochintesta
Perth,WA
Summary
Highly organised and detail-oriented professional, passionate about executing exceptional events that achieve established goals. Experience with planning, safety and coordinating a wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Committed professional who provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in vendor management, event promotion and marketing. Adept at problem-solving. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organisational goals.
Overview
21
21
years of professional experience
Work History
Safety School Presenter/ Lost Child Point Leader
Constable Care Foundation
10.2021 - Current
- Worked cooperatively with other presenters, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with teachers, students, and parents to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Worked independently and collaboratively to resolve urgent issues to protect child well being in relation to lost children at large scale events.
- Recorded observations and occurrences and informally interviewed lost children to complete and submit incident report.
- Checked and verified photo identification prior to releasing lost children back to guardians.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns. Liaised with local Police and event management relating to critical incidents involving lost children at large scale events (Perth Christmas Pageant, WA Day, Australia Day Skyworks)
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Promoted public awareness and community education programs to educate public on lost child prevention.
President/ Campus Coordinator
Friends Of Frayne (Ursula Frayne Catholic College)
02.2021 - 12.2022
- Sourced and managed volunteers to maximise productivity while training volunteers on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term council objectives and provide strong and sustainable organisational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximise donated resources.
- Reduced operational costs through strategic cost management initiatives.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Supported event management teams for optimal performance.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Facilitated communication between volunteer teams and college staff to build consensus.
- Communicated council performance, budget forecasts and strategies to college staff for approval.
Owner/Operator
Jessica's Hairworks
01.2009 - 11.2014
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide a superior hair service to customers.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Kept all building areas and equipment functional and well-organised to promote business performance.
- Maintained consistent work levels by establishing large customer base.
- Prepared annual budgets with controls to prevent overages.
- Operated with safety and skill to avoid accidents and delays.
- Handled problematic customers and clients to assist maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Salon Manager
Shiban
03.2004 - 12.2008
- Oversaw salon employee performance, salon cleanliness, and product sales.
- Handled employee rostering and coverage needs during business hours.
- Provided staff training, mentoring, and consultation to enhance performance and professional development.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift duties.
- Coached and trained employees to optimise performance and achieve demanding business objectives.
- Managed cash flow, business transactions, banking, and accounting processes.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
Mascot Performer
Princess Margaret Hospital
04.2003 - 05.2008
- Engaged with children to create memorable experiences at hospital visits.
- Utilised improvisation techniques to enhance visits.
- Collaborated with other entertainers to create engaging interactions.
- Implemented creative techniques to create unique performances.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Apprenticeship - Hairdressing
Taylor Weir School of Hairdressing
West Perth02.2003
High School Diploma -
Divine Mercy College
Rivervale12.2002
Skills
- Event Management
- Employee Presentations
- Team Meetings
- Incident Reporting
- Team Communication
- Training New Team Members
- Training Program Development
- Safety Hazards Analysis
- Customer Satisfaction
- Site Assessments
- Government Regulations
- Shift Work
- Work Delegation
Timeline
Safety School Presenter/ Lost Child Point Leader
Constable Care Foundation
10.2021 - Current
President/ Campus Coordinator
Friends Of Frayne (Ursula Frayne Catholic College)
02.2021 - 12.2022
Owner/Operator
Jessica's Hairworks
01.2009 - 11.2014
Salon Manager
Shiban
03.2004 - 12.2008
Mascot Performer
Princess Margaret Hospital
04.2003 - 05.2008
Apprenticeship - Hairdressing
Taylor Weir School of Hairdressing
High School Diploma -
Divine Mercy College
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