Jessica Pollock
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Hard working with the skill set to handle fast-paced operations with continues flow of patients and assignments.
Overview
7
7
years of professional experience
Work History
Practice Manager
CureWell Medical
10.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed and remedied all patient or team member issues.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Medical Receptionist
Reliance Medical Practice
07.2021 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and practice policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Cleaner
Dust Be Gone Cleaning Services
03.2017 - 07.2021
- Cleaned and disinfected bathrooms, kitchens, hallway, laundries and living areas.
- Vacuumed an mopped all areas of a residential home.
- Ran all aspects of the business.
- Restocked cleaning supplies and equipment.
- Scheduling and invoicing clients.
Education
Diploma - Business
Avoca College
Central Coast11.2015
Skills
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- Office Administration
- Patient Registration
- Payment Collection
- Reminder calls
- Records Management
- Medical Billing
- Electronic Medical Records
- Medical Records Management
- Proficient in Best Practice Software
- Front Desk Operations
References
Available upon request
Timeline
Practice Manager
CureWell Medical
10.2021 - Current
Medical Receptionist
Reliance Medical Practice
07.2021 - 10.2023
Cleaner
Dust Be Gone Cleaning Services
03.2017 - 07.2021
Diploma - Business
Avoca College
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