Jessica Poulton
Perth
Summary
I am a dedicated and compassionate individual with experience in customer service, community engagement, and leadership roles. With a proven track record of delivering exceptional patient care and fostering strong relationships, I am eager to transition my skills and experiences into the workforce. I am very passionate about making a positive impact on people's lives and believe that my initiative, empathy, and compassion gained from my work experience will enable me to do so effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Swan Street Surgery
03.2024 - 07.2024
- Expanded my understanding of healthcare systems including Medicare, Genie, and Private Health Insurance.
- Honed my ability to multi-task in a fast pace environment, address patient concerns promptly, and solve problems efficiently.
- Developed strong interpersonal skills through regularly interacting with patients, providing a compassionate and understanding environment, and effectively communicating complex medical information such as INR advice, mediation changes, providing first aid, and assisting with prescriptions.
Family Babysitter
Private Household
01.2023 - Current
- Provided a safe and nurturing environment for children that prioritizes their wellbeing and development.
- Developed strong, trusting bonds with families and children through maintaining communication, punctuality, and reliability.
- Served as a positive role model for children by modelling manners, providing active listening, conflict resolution skills, and handling disputes to create a harmonious environment.
Philanthropy Intern - McCusker Centre Citizenship
Telethon Kids Institute
06.2023 - 11.2023
- I successfully conducted prospect research with wealth screening software such as DonorSearch.
- I effectively managed donor profiles through Salesforce, honing my ability to maintain accurate records.
- I took initiative to commence the Stan Perron Anniversary Commemoration project, which enhanced my project management and problem-solving skills.
- Facilitated connections with Telethon Kids' major donors and partner companies, developing strong communication and networking skills.
College Leadership
St Georges College, UWA
11.2023 - Current
- Developed Emergency Management Plans and Risk Management Plans for events, ensuring the safety and security of participants.
- Provided guidance and support to new college residents, facilitating their transition into college life and fostering a welcoming environment.
- Volunteered for three weeks in an unpaid leadership capacity, demonstrating dedication to the role and a commitment to supporting the college community.
Cashier
McDonald's
06.2019 - 03.2021
- Provided excellent customer service, and built customer relationships.
- Assisted customers with inquiries about the MyMaccas App, resulting in purchases, and positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Biomedical Science - (Public Health)
University of Western Australia
Perth, WA06.2025
High School Diploma -
Roseville College - Anglican School For Girls
Roseville, NSW09.2021
Skills
- Communication
- Problem Solving
- Adaptability
- Organisation
- Attention to Detail
- Leadership
- Decision Making
- Team Work
Certification
- Certificate of Social Media Marketing (2024)
- Responsible Service of Alcohol (2024)
- Fist Aid Certificate (2021)
- Duke of Edinburgh Gold Award (2021)
- NSW Premiers Volunteer Award (2019)
Timeline
Front Desk Medical Receptionist
Swan Street Surgery
03.2024 - 07.2024
College Leadership
St Georges College, UWA
11.2023 - Current
Philanthropy Intern - McCusker Centre Citizenship
Telethon Kids Institute
06.2023 - 11.2023
Family Babysitter
Private Household
01.2023 - Current
Cashier
McDonald's
06.2019 - 03.2021
Bachelor of Biomedical Science - (Public Health)
University of Western Australia
High School Diploma -
Roseville College - Anglican School For Girls
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