Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Power

Mount Druitt,NSW

Summary

Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.

Overview

16
16
years of professional experience

Work History

Operations Team Leader

The Good Guys
10.2016 - Current
  • Daily banking process.
  • Tendering of payments.
  • Knowledge of finance applications and add on sales.
  • Management of faulty products and customer returns.
  • Dealing with customer complaints.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Contributed to interviewing process and made new hire recommendations.
  • Trained new team members.
  • Create and manage fortnightly rostering.
  • Organising transfers and corresponding paperwork
  • Effective time management of web order picking and packing
  • Knowledge of Salesforce and TBS

Sales Manager - Secondment

The Good Guys
06.2023 - 09.2023
  • Opening and closing of the shop.
  • Create and manage fortnightly rostering
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations.
  • Helped team reach sales goals.
  • Knowledge of Salesforce and TBS to process Telcos.
  • Keeping stores VM standards up to company guidelines.

Pharmacy Assistant

Terry White Chemists
04.2007 - 01.2011
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Merchandised over-the-counter goods and rotated stock.
  • Managed daily stock control and invoicing.

Education

No Degree - Certificate 3 in Community Pharmacy

TSA Training

Skills

  • Staff Training
  • Motivational Leadership
  • Safety Practices
  • Effective Workflow Management

Timeline

Sales Manager - Secondment

The Good Guys
06.2023 - 09.2023

Operations Team Leader

The Good Guys
10.2016 - Current

Pharmacy Assistant

Terry White Chemists
04.2007 - 01.2011

No Degree - Certificate 3 in Community Pharmacy

TSA Training
Jessica Power