Jessica Power
Mount Druitt,NSW
Summary
Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.
Overview
16
16
years of professional experience
Work History
Operations Team Leader
The Good Guys
10.2016 - Current
- Daily banking process.
- Tendering of payments.
- Knowledge of finance applications and add on sales.
- Management of faulty products and customer returns.
- Dealing with customer complaints.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Contributed to interviewing process and made new hire recommendations.
- Trained new team members.
- Create and manage fortnightly rostering.
- Organising transfers and corresponding paperwork
- Effective time management of web order picking and packing
- Knowledge of Salesforce and TBS
Sales Manager - Secondment
The Good Guys
06.2023 - 09.2023
- Opening and closing of the shop.
- Create and manage fortnightly rostering
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations.
- Helped team reach sales goals.
- Knowledge of Salesforce and TBS to process Telcos.
- Keeping stores VM standards up to company guidelines.
Pharmacy Assistant
Terry White Chemists
04.2007 - 01.2011
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Managed daily stock control and invoicing.
Education
No Degree - Certificate 3 in Community Pharmacy
TSA Training
Skills
- Staff Training
- Motivational Leadership
- Safety Practices
- Effective Workflow Management
Timeline
Sales Manager - Secondment
The Good Guys
06.2023 - 09.2023
Operations Team Leader
The Good Guys
10.2016 - Current
Pharmacy Assistant
Terry White Chemists
04.2007 - 01.2011
No Degree - Certificate 3 in Community Pharmacy
TSA Training
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