Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.
Overview
16
16
years of professional experience
Work History
Operations Team Leader
The Good Guys
10.2016 - Current
Daily banking process.
Tendering of payments.
Knowledge of finance applications and add on sales.
Management of faulty products and customer returns.
Dealing with customer complaints.
Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
Contributed to interviewing process and made new hire recommendations.
Trained new team members.
Create and manage fortnightly rostering.
Organising transfers and corresponding paperwork
Effective time management of web order picking and packing
Knowledge of Salesforce and TBS
Sales Manager - Secondment
The Good Guys
06.2023 - 09.2023
Opening and closing of the shop.
Create and manage fortnightly rostering
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Conducted team meetings to reinforce goals and objectives and set clear expectations.
Helped team reach sales goals.
Knowledge of Salesforce and TBS to process Telcos.
Keeping stores VM standards up to company guidelines.
Pharmacy Assistant
Terry White Chemists
04.2007 - 01.2011
Greeted customers and responded to questions with friendly, knowledgeable assistance.
Kept pharmacy counter and related areas clean, neat and organized.
Received incoming supplies and stocked in correct locations.
Answered telephones and provided information about order status, store hours and pharmacy procedures.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Merchandised over-the-counter goods and rotated stock.
Managed daily stock control and invoicing.
Education
No Degree - Certificate 3 in Community Pharmacy
TSA Training
Skills
Staff Training
Motivational Leadership
Safety Practices
Effective Workflow Management
Timeline
Sales Manager - Secondment
The Good Guys
06.2023 - 09.2023
Operations Team Leader
The Good Guys
10.2016 - Current
Pharmacy Assistant
Terry White Chemists
04.2007 - 01.2011
No Degree - Certificate 3 in Community Pharmacy
TSA Training
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