Jessica Gear
Bundaberg,Queensland
Summary
Welcoming at customer Service adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
1
1
Certification
Work History
Office Administration & Flooring Trade Worker
Steve’s Seamless Flooring
- Current
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
Barista/ Customer Service
Uni Curry
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress/ Bar Staff
Heidelberg Golf Club
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Kitchen Hand & Barista
Across the Waves
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Customer Service, Produce & Nightfill
Woolworths Limited
- Displayed very good communication and customer service skills.
- Assisted stock workers and customer service agents throughout shifts.
- Exercised composure under pressure and in escalated customer service scenarios.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Kitchen Hand/ Waitress
Miras Cafe
- My duties included waiting on tables, taking customer orders, helping make platters, preparing food, washing dishes, cleaning cold rooms and freezers.
Customer Service
Scoop Heaven
- My duties included serving customers, making milkshakes, thick shakes & kebabs handling money, and doing grocery shopping when necessary.
Education
High School Diploma -
Bundaberg Christian College
Bundaberg, QLD2015
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Merchandise Restocking
- Payment Collection
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
Certification
- Galaxy Training Australia, RSG
- Australian Business and Retail Academy Queensland, RSA
- First Aid Response, Willing to get
- Blue Card, Willing to get
- Yellow Card, Willing to get
Timeline
Office Administration & Flooring Trade Worker
Steve’s Seamless Flooring
- Current
Barista/ Customer Service
Uni Curry
Waitress/ Bar Staff
Heidelberg Golf Club
Kitchen Hand & Barista
Across the Waves
Customer Service, Produce & Nightfill
Woolworths Limited
Kitchen Hand/ Waitress
Miras Cafe
Customer Service
Scoop Heaven
High School Diploma -
Bundaberg Christian College
- Galaxy Training Australia, RSG
- Australian Business and Retail Academy Queensland, RSA
- First Aid Response, Willing to get
- Blue Card, Willing to get
- Yellow Card, Willing to get
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