Jessica Rawlinson
Rutherford,NSW
Summary
Hello! I am a confident and dependable 21-year-old nursing student that has a passion for helping others. Over the past five years, I have worked consistently in dynamic, high-performance environments to deliver excellent customer service. I am an excellent problem-solver and clear communicator with a positive and upbeat personality. I have full availability and can start immediately.
Overview
5
5
years of professional experience
Work History
Assistant in Nursing
NSW Health
11.2023 - Current
- Showering, bathing, sponging
- Repositioning, pressure area and skin care
- Hair washing, shaving
- Mouth and denture care eye and ear care
- Assistance with toileting
- General ward ambulation and support mobilisation assistance as per plan of care
- Reinforce instructions on use of aids for mobility or care as detailed in plan of care, where appropriate
- Assist with positioning, posture maintenance and comfort
- Observe and report patient completion of and performance of tasks in line with care plan
- Individual Patient Specials (IPS)
- Set up and assistance with patient meals and fluids for assessed low risk patients
- Application of anti thromboembolism stockings
- Simple wound dressings
- Last offices/ care of the deceased
Student Nurse/Receptionist
Hunter Dermatology
01.2022 - 04.2023
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Coordinates patient scheduling, check-in, check-out and payments for billing.
- Worked alongside experienced nursing professionals to learn new procedures.
- Assists RN with ROS and wound care
- Assists Doctor with simple procedures
- Completed patient referrals to other medical specialists.
Beauty Advisor
Sephora
03.2022 - 09.2022
- Maintained counter and display areas for cleanliness and organization.
- Used POS system to process sales, returns, online orders and gift card activations.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and meet store KPIs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Demonstrated and explained use of different beauty products to educate customers.
Customer Service Associate
Big W Greenhills
09.2019 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organised merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments for click and collect.
Education
Bachelor of Nursing -
Newcastle University
Newcastle11.2024
High School Diploma -
All Saints College
Maitland, NSW2020
Skills
- Strong initiative
- Positive attitude
- Effective teamwork
- Technologically proficient in MS Office
- Strong Communication and Interpersonal Skills
- Time management
- Stock management
- Data Accuracy
- Excellent Telephone Manners
- High Attention to Detail
- Ability to Multi-task
References
Mrs. Sarah Brewer
Manager - Hunter Dermatology
Mobile: 0487 174 526
Mrs. Deanna Delaitamana
Registered Nurse - Wyong Hospital
Mobile: 0425 317 176
Timeline
Assistant in Nursing
NSW Health
11.2023 - Current
Beauty Advisor
Sephora
03.2022 - 09.2022
Student Nurse/Receptionist
Hunter Dermatology
01.2022 - 04.2023
Customer Service Associate
Big W Greenhills
09.2019 - 03.2022
High School Diploma -
All Saints College
Bachelor of Nursing -
Newcastle University
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