Jessica Rebato
Oatlands
Summary
Currently studying a Certificate IV in Accounting and Bookkeeping, with a strong foundation in Xero, Microsoft Excel, BAS, IAS, and general ledger management. Seeking to launch a career in accounting and bookkeeping. Experienced in retail, with a proven track record in customer service, cash handling, and transaction management. Skilled in resolving customer inquiries, maintaining accurate financial records, and fostering a positive team environment. Adaptable, detail-oriented, and committed to efficiency, accuracy, and achieving business goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Red Rooster
06.2021 - 11.2024
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Operations Manager
Platform 21 Cafe
09.2021 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Education
Certificate IV - Accounting And Bookkeeping
TAFE NSW
NSW06-2025
Skills
- Patience and composure
- Reliability and punctuality
- Customer service
- Microsoft Excel; spreadsheets
- Computerised Accounting System; XERO
- BAS and IAS
- General Ledger data entry
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Operations Manager
Platform 21 Cafe
09.2021 - 02.2022
Customer Service Cashier
Red Rooster
06.2021 - 11.2024
Certificate IV - Accounting And Bookkeeping
TAFE NSW
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