Jessica Reed
Werrington County,New South Wales
Summary
Compassionate Crisis Worker with 5 years of employment assisting clients in fast-paced settings. Proven to develop relationships and support individuals in de-escalation during crisis and assist with coping skills. Provides crisis counselling for women experiencing stress or violence as well as taking a case management approach where appropriate and provide follow up support to women and children after initial contact.
Knowledgeable in suicide risk assessment and response.
Highly motivated and enthusiastic in helping people in need whilst adhering to current child protection legislation.
Provide appropriate, referrals information and resource material for women and children and act as an advocate for women and children with other agencies.
Overview
4
4
years of professional experience
Work History
Crisis Worker
The Women's Cottage
11.2019 - Current
- Enhanced crisis response efficiency by implementing new communication strategies and coordinating with relevant agencies.
- Reduced case processing time for clients by streamlining assessment procedures and documentation processes.
- Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
- Developed effective community partnerships to ensure seamless referral pathways and increased support options for clients in crisis.
- Take a ‘trauma informed’ approach to all levels of service provision.
- Maintain and promote women’s right to respect, self-determination, having a voice,
being heard, equal rights and acceptance. - Prioritise safety of women and children in all situations.
- Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
- Maintained accurate records of client interactions.
- Performed verbal de-escalation to resolve crises.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Education
Bachelor of Science - Community Welfare
Western Sydney University
Parramatta, NSW12.2019
Skills
- Vulnerability and Risk Assessment
- Crisis Interventions
- Case Management
- Community Referrals
- Time Management
- Critical Thinking
- Client Confidentiality
- Self-Care Practices
- Trauma-Informed Care
- Problem Solving
- Active Listening
- Crisis Intervention
- Effective Communication
- Documentation Skills
- Safety Planning
- Client Advocacy
Timeline
Crisis Worker
The Women's Cottage
11.2019 - Current
Bachelor of Science - Community Welfare
Western Sydney University
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