Summary
Overview
Work History
Skills
Hobbies
References
Timeline
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Jessica Reinmuth

Jensen,QLD

Summary

Proven HR and administrative professional with a track record of enhancing efficiency at James Cook University through expert recruitment and communication management. Skilled in Microsoft Office and problem-solving, adept at fostering teamwork. Achieved significant improvements in HR processes and employee satisfaction, demonstrating a commitment to excellence and innovation.

Overview

24
24
years of professional experience

Work History

Human Resources Assistant

James Cook University
09.2019 - 05.2024
  • Providing high-quality, customer-focused services and support to enable the delivery of efficient HR information processing and compliance.
  • Ensuring all data entry, administration and processing is undertaken to a high quality standard and in accordance with established processes and timeframes.
  • Ensuring all customer interactions are professional, efficient and deliver outcomes in line with the customer requirements within the scope of JCU policy and procedures.
  • Contributing to a high-performance culture within the HR team, with a focus on teamwork, respect and innovation.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
  • Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Converted employee status from temporary to permanent.

Sales Administration Assistant

Remax Excellence
08.2018 - 04.2019
  • Created and reconciled sales invoices.
  • Ensuring REIQ forms are filled out correctly according to the law and ensuring appropriate insurances and pool safety certificates are up to date.
  • Marketing of for sale properties ie. newspaper advertisements, brochures etc.
  • Expedited resolution of customer issues by effectively liaising between clients and internal departments, fostering trust in company responsiveness.
  • Enhanced team collaboration, contributing to a positive work environment through effective communication and problem-solving skills.
  • Handled confidential information with discretion, maintaining secure storage of sensitive documents related to pricing structures or contractual agreements.
  • Analyzed market trends, providing valuable insights into potential opportunities for business growth and expansion.
  • Ensured timely payment collection from customers through diligent monitoring of outstanding invoices and professional correspondence with clients as necessary.
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Office Manager

Coles Supermarket
11.2011 - 07.2018
  • Managed end-to-end processing of weekly payrolls for a diverse workforce within strict deadlines.
  • Accurate cash handling and management.
  • Assist Senior managers with rostering and wages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Payroll Officer

K Mart
03.2008 - 11.2011
  • Managed payroll data entry and processing for over 100 employees to comply with predetermined company guidelines.
  • Managed end-to-end processing of weekly payrolls for a diverse workforce within strict deadlines.
  • Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
  • Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made in their payrolls.
  • Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
  • Ensured compliance with federal, state, and local tax regulations by maintaining updated knowledge of laws and guidelines.
  • Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
  • Conducted regular audits of payroll processes to identify areas for improvement and maintain best practices.
  • Liaised with external auditors during annual reviews to provide necessary documentation and answer questions related to the company''s payroll processes.
  • Maintained confidentiality of employee records and payroll information.
  • Assisted with recruitment and onboarding of new employees.
  • Cash handling and management.

Receptionist

Bordertech Geotechnical Engineering Services
03.2007 - 03.2008
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Back Office Assistant

K Mart
03.2000 - 03.2007
  • Answered phone promptly and directed incoming calls to correct offices.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
  • Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
  • Reduced errors in data entry tasks by implementing a double-check system for accuracy.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Skills

  • Administrative Skills
  • Recruitment
  • Communication Management
  • Data Entry
  • Microsoft Office
  • Problem-Solving
  • Team Player
  • Payroll Processing

Hobbies

Reading, cooking, shopping and fishing.

References

Carmen Hoffrichter, Team Leader, Talent Acquisition

Phone: 4781 6887 Phone: 0431 409 967 Email: carmen.hoffrichter@jcu.edu.au


Rob Levy, Director – The Rob Levy Team at Cutting Edge Property (previous Remax Excellence)

Phone:  0448 282 029 Email: rob@cuttingedgeproperty.com.au

Timeline

Human Resources Assistant

James Cook University
09.2019 - 05.2024

Sales Administration Assistant

Remax Excellence
08.2018 - 04.2019

Office Manager

Coles Supermarket
11.2011 - 07.2018

Payroll Officer

K Mart
03.2008 - 11.2011

Receptionist

Bordertech Geotechnical Engineering Services
03.2007 - 03.2008

Back Office Assistant

K Mart
03.2000 - 03.2007

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Jessica Reinmuth