Avid skier
Jessica Riley
Social Worker
Darwin,NT
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
Cali Press
Sydney , NSW
03.2023 - 05.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Worked as a barista/ on juice bar and helped in the kitchen
Bar Attendant
Coogee Bay Hotel
Sydney , NSW
11.2022 - 03.2023
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Social Worker
Brighton City Council
Brighton , Uk
07.2021 - 10.2022
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Developed and maintained strong relationships with community resources for successful referrals
- Completed my year in assessed practice as a first year social work graduate
Bar Supervisor
Yates
Manchester , Uk
09.2018 - 06.2021
- Completed bar opening and closing procedures.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Supervised bar staff to keep the bar well stocked, to manage excellent customer service, helped keep a positive work environment for all staff and sort rotas and inventory for three years whilst studying at university
House Keeping and Bar Attendant on Ski Season
Ski Total
Courchevel , France
11.2017 - 05.2018
- Learned how to make wide variety of mixed drinks.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service
- Worked in a 5 star hotel working as house keeping during the day my tasks included making beds, cleaning rooms and toilets, restocking rooms with towels and toiletries and during the evening working on the bar serving a range of cocktails and wines working with customers who enjoyed the fine dining experience
Check Out Assistant
Tesco
Hove , West Sussex
05.2017 - 05.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Supervisor
Caroline’s Kitchen
Brighton , West Sussex
05.2015 - 05.2017
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Served food and drinks at large events such as weddings, funerals and social events
- Helped prepare food before events at the head quarters working alongside the head chef
Barista
Carrots Cafe
Brighton, West Sussex
01.2015 - 04.2015
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
10 GCSES A*- C - All Subjects
Cardinal Newman Catholic School
Brighton Uk 09.2010 - 06.2015
Social Work BA Hons -
Manchester Metropolitan University
Manchester 09.2018 - 05.2021
Skills
Staff Management
undefinedInterests
Passionate about hospitality and working in a team
Timeline
Assistant Manager
Cali Press
03.2023 - 05.2023
Bar Attendant
Coogee Bay Hotel
11.2022 - 03.2023
Social Worker
Brighton City Council
07.2021 - 10.2022
Bar Supervisor
Yates
09.2018 - 06.2021
Social Work BA Hons -
Manchester Metropolitan University
09.2018 - 05.2021
House Keeping and Bar Attendant on Ski Season
Ski Total
11.2017 - 05.2018
Check Out Assistant
Tesco
05.2017 - 05.2018
Supervisor
Caroline’s Kitchen
05.2015 - 05.2017
Barista
Carrots Cafe
01.2015 - 04.2015
10 GCSES A*- C - All Subjects
Cardinal Newman Catholic School
09.2010 - 06.2015
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