Summary
Work History
Education
Timeline
Jessica Rolleston

Jessica Rolleston

Deception Bay,QLD

Summary

Hard working Customer Services representative with 12+ years of experience working within the freighting industry.

Trained in project and time management with extensive logistics experience and proven multitasking abilities.

Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Always prepared to offer a hands on approach when need be.

I am a mother of three girls, under the age of 6 years old so multitasking has become a strength of mine and am always on the go. Very adaptable to change.

Work History

Sales Consultant

Arbonne
02.2019 - Current
  • Responding to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Maintain sense of urgency in answering customer questions and requests through email or voice message.
  • Helping people on their health journey by providing them with nutritional products, knowledge on food and witnessing their lives change.

Night Manifesting

Mainfreight Transport Services
10.2017 - 09.2018
  • Data entry of drivers paperwork
  • Entering and scanning proof of deliveries, loading into computer systems.
  • Reporting.
  • Manifesting trucks to destinations nationwide.
  • Booking linehaul units onto ferries for inter island travel.
  • Entering and preparing dangerous goods paperwork for drivers.

Customer Service Representative

Mainfreight Logistics
06.2016 - 10.2017
  • Aiding customers with any queries they may have.
  • Problem solving when applicable.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked as a trusted and loyal team member.
  • Committed to delivering solutions in a timely manner.
  • Answered customer telephone calls promptly to avoid on-hold wait time.
  • Depot searches, local and nationwide.
  • Data entry.
  • Strived to be pro active and work smarter.

Inbound Sales Representative

Mainfreight Melbourne
09.2014 - 04.2016
  • Increased sales by offering advice on services and promoting additional options.
  • Achieved monthly sales goals by promoting product benefits and signing new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Administrator

Mainfreight Logistics Head Office
05.2010 - 09.2014
  • Screened and transferred incoming calls, took messages and transmitted information and documents to internal personnel
  • Computerized office activities, maintained customer communications and tracked records through to the delivery point.
  • Entered and maintained departmental records in company databases.
  • Collected, validated and distributed information to employees.
  • Answered phone calls and responded to incoming emails in a timely manner.

Education

Graduate Certificate - Defense Force

Eastern Institute Of Technology , Gisborne, New Zealand
11.2019

Timeline

Sales Consultant - Arbonne
02.2019 - Current
Night Manifesting - Mainfreight Transport Services
10.2017 - 09.2018
Customer Service Representative - Mainfreight Logistics
06.2016 - 10.2017
Inbound Sales Representative - Mainfreight Melbourne
09.2014 - 04.2016
Administrator - Mainfreight Logistics Head Office
05.2010 - 09.2014
Eastern Institute Of Technology - Graduate Certificate, Defense Force

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Jessica Rolleston