Jessica-rose Tierney
Cecil Hills
Summary
An experienced house manager proficient in multitasking and thriving under pressure. Skillfully arranges activities and events for families to alleviate stress and ensure enjoyable experiences. Manages household finances efficiently to maximize available funds. Additionally, adept in leadership, particularly in janitorial roles, by motivating, training, and overseeing teams to consistently meet expectations. Possesses extensive knowledge in chemical handling, safety protocols, and cleaning procedures.
A proficient support worker committed to enhancing client lives through comprehensive assistance and patient guidance. Capable in life, financial, and social skills coaching, facilitating clients' integration into communities for a more fulfilling life. Demonstrates creativity and empathy in community building and social skill development through therapeutic approaches over 5 years.
Devoted to helping youth achieve their full potential through positive and impactful support, with a compassionate demeanor honed over 4 years of working with youth of all ages. Guides young individuals in navigating diverse situations using healthy coping mechanisms.
Furthermore, an organized and dedicated administrative assistant with a stellar record of delivering exceptional customer service in fast-paced settings. Possesses acute attention to detail and adept decision-making abilities to manage concurrent tasks efficiently. Demonstrates a self-motivated work ethic to excel both independently and within a team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House Manager
Comfort Care Services
10.2023 - 03.2023
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Addressed customer feedback and complaints to maximize satisfaction.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
Support worker
Impact therapeutic care
05.2023 - 11.2023
- Provided individual and group support to young people aged 12-25
- Developed and implemented individualised support plans
- Worked with young people to address a range of issues, including mental health, substance abuse and family conflict
- Collaborated with families and other professionals to support young people.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and implemented individualized treatment plans for clients.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Administrative Clerk
Linfox
01.2023 - 06.2023
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Youth Support Worker
WESLEY MISSION
01.2021 - 01.2023
- Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
- Collaborated with various stakeholders to promote social services.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
Home Care Nurse
My Guardian
01.2020 - 01.2023
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Developed and maintained strong relationships with community resources for successful referrals.
- Conducted home visits to assess clients' home environment and provide support.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Student Nurse
WEATMEAD PRIVATE HOSPITAL
10.2019 - 06.2020
- Worked alongside experienced nursing professional to learn new procedures
- Monitored medications whilst noting and keeping track of side effects
- Reported case notes and any issues to senior staff
- Provided physical and emotional support when needed whilst reporting all changed to a RN
- Assisting with personal hygiene tasks such as bathing, showering and dressing
- Taking and recording a patient's temperature, blood pressure, pulse and respiration rates
- Maintained a clean and safe work environment
- Generally assisting with patients' overall comfort.
Student Nurse
NORTHSIDE GROUP WENTWORTHVILLE
06.2018 - 10.2019
- Worked alongside experienced nursing professional to learn procedures correctly
- Worked in metal health clinic that shared 3 sections- eating disorder, mood and drug and alcohol- most hours were done in drug and alcohol and mood
- Ensured all PT vital signs were checked and charted every morning, as well as help give lunch time medication and help nurses do their hourly rounds to ensure PTs are all safe to themselves and others
- Maintained comfort and safety of each patient through careful monitoring and knowledge application
- Built rapport with patients and members of patients' support systems.
Waitress
VIAGGIE CAFÉ
02.2017 - 03.2018
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Education
Year 12 Diploma -
William Carey Christian School
12.2017
Diploma of Nursing -
Meadowbank Tafe NSW
01.2017
Skills
- Emotional Support
- Social Skill Development
- Attention to Detail
- Data Entry Software
- Client Intakes
- Budgeting expertise
- Customer Service
- Microsoft Access
- Verbal and Written Communication
- Scheduling and Appointment Setting
- Problem-Solving
- Data Collection and Entry
- Youth Supervision
Certification
- First Aid certificate
- Anaphylaxis training
- Predict, assess, respond to (PART)
Languages
English
Spanish (Latin)
References
- Lauren Lindsay, 0450758890, Impact care Team Leader
- Sylvia Quinlan, 0431946599, Wesley mission house manager
- Emmaeliza Johnson, 0478684512, Linfox Manager
Timeline
House Manager
Comfort Care Services
10.2023 - 03.2023
Support worker
Impact therapeutic care
05.2023 - 11.2023
Administrative Clerk
Linfox
01.2023 - 06.2023
Youth Support Worker
WESLEY MISSION
01.2021 - 01.2023
Home Care Nurse
My Guardian
01.2020 - 01.2023
Student Nurse
WEATMEAD PRIVATE HOSPITAL
10.2019 - 06.2020
Student Nurse
NORTHSIDE GROUP WENTWORTHVILLE
06.2018 - 10.2019
Waitress
VIAGGIE CAFÉ
02.2017 - 03.2018
Year 12 Diploma -
William Carey Christian School
Diploma of Nursing -
Meadowbank Tafe NSW
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