Jessica Ruiz
Wollongong,NSW
Summary
Ability to work both independently and as part of a team. I am able to build strong relationship with employees and influence when required. I am a motivated worker who can meet objectives without supervision. I meet common goals while showing consideration and respect for fellow work colleagues. Ability to think laterally and analytically to identify problems and provide solutions and outcomes. Strong work ethic, able to adapt within changing environment. Demonstrate time management skills with proven ability to organize and prioritise work. Able to identify and analyse problems and develop practical solutions. Intermediate experience in utilising Microsoft Office application and ability to use internet. Quick learner and absorbs Knowledge in order to reach full potential. Efficient, responsible, organised and eager to deal with all challenges.
Overview
11
11
years of professional experience
Work History
Manager
Giddy Goat
04.2017 - Current
- Prepared team rosters on weekly basis.
- Ensured accurate training was provided to new staff.
- Created and continuously updated food menu to evolve with business changes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional, organized, and safe environment for employees and patrons.
Early Child Care Teacher
Grandma Rosie Quality Long Day Care
06.2016 - 04.2017
- Organized activities that developed children’s physical, emotional and social growth, redirected children to encourage safe, positive behaviors.
- Helped facilitate indoor and outdoor play, parent- conferences.
- Created daily lesson plans for activities.
- Physically and verbally interacted with children throughout the day,
- Made nutritious snacks and meals for 50 + children.
- Established and maintained a safe play environment for the children.
- Encouraged curiosity, exploration and problem-solving,
- Used clear communicated and professionalism to develop, while supporting children’s emotional and social development with one-on-one attention.
Bar Tender/Waitress
Mochi Dining
06.2015 - 12.2016
- .Delivered quality food and beverage service to guest in a responsible manner.
- Prepared mixed drinks; poured wine, beer and non-alcoholic beverages.
- , Broke down the bar after events and returned left over liquor, glass ware and banquet carts.
- Opened and closed bar tabs and transferred tabs to dining area, Processed cash, credit card and voucher payments.
- Ensure that alcohol was consumed in designated areas only, Upheld a high standard of cleanliness in all work areas.
- Served each guest with sincere, positive, pleasant and enthusiastic attitude.
- Connecting with guest to create loyalty by assisting guests with making menu choices in an informative and helpful manner.
- Delivered exceptional service by greeting and serving customers in a timely friendly manner.
- Effectively communicated with kitchen staff regarding customer allergies, dietary requirements and other special requests.
Manager
I Pazzi Pizzeria @ Hotel Illawarra
02.2014 - 12.2014
- Conducted daily pre – shift and weekly departmental meetings to ensure organizational efficiency.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory, duties, service techniques and guest interactions.
- Developed and maintained exceptional customer service standards.
- Ensured proper cleanliness was maintained with high levels of cleanliness and sanitization of food.
Cook/ Waitress
Scarborough Hotel
01.2013 - 01.2014
- Provided courteous and informative customer service in an open kitchen.
- Consistently kept a clean and safe environment by adhering to all federal, state requirements.
- Followed proper food handling methods.
- Displayed a positive attitude towards customers and fellow team members.
- Supported other areas of the restaurant as necessary with setup, cleaning, prep work and equipment maintenance..
Education
Certificate 3 - Early Childhood Education
TAFE NSW
Skills
- Strong organization skills
- Team Management
- Conflict Resolution
- Problem Solving Skills
- Food preparation Experience
- Staff Rostering Knowledge
- Leadership Skills
- Knowledge of products and selections in hospitality
- Strong customer service
References
Available upon request
Timeline
Manager
Giddy Goat
04.2017 - Current
Early Child Care Teacher
Grandma Rosie Quality Long Day Care
06.2016 - 04.2017
Bar Tender/Waitress
Mochi Dining
06.2015 - 12.2016
Manager
I Pazzi Pizzeria @ Hotel Illawarra
02.2014 - 12.2014
Cook/ Waitress
Scarborough Hotel
01.2013 - 01.2014
Certificate 3 - Early Childhood Education
TAFE NSW
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