Jessica Ryder

NDIS Support Facilitation Team Leader

The Salt Foundation

10.2018 - 12.2023

Led a team over 70 support workers and 150 NDIS participants support team.
Ad hoc administrative tasks relate to delivery of NDIS supports.
Matched support workers to participants.
Overseeing support worker's rosters.
Managed shift changes when support workers are sick or absent.
Responsible for sending and updating all relevant/important information to support workers in relation to their participants by using CRM called Flow Logic.
Cultivated strong relationships with community partners, and participants' stakeholders cohesive network, enhancing the effectiveness of support services provided.
Enhanced team collaboration by implementing effective communication strategies and problem-solving techniques. Provided compassionate guidance to empower support workers.
Provided ongoing and timely support to support workers/clients, resulting in increased customer satisfaction and retention rates.
Developed customized training programs tailored to individual needs, boosting support worker skillsets and performance levels. Make sure all company's policies and procedures are followed.
Maintained accurate records and documentation, ensuring compliance with regulatory standards and facilitating seamless audits.
Participated in providing ongoing professional development strategies, staying current on industry trends, best practices, and emerging technologies.
In charge of under-spent and over-spent participants' support.
Managed Support Worker’s incident report.
Created safe environments conducive to open dialogue by establishing trust with participants and support workers, enabling them to share sensitive information more freely.
Overseeing SF Assistant’s KPI.
Reported and worked closely with GM to improve and innovate support services. Foreseeing potential risks.