Jessica Salm
Oakville,NSW
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Highly proficient in patient care, assessments, medication administration and health education.
Overview
20
20
years of professional experience
Work History
Office Manager
Sydney Architectural Aluminium
01.2014 - 01.2021
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
Customer Service Officer
ANZ
01.2011 - 01.2015
- Processed money transfers, deposits and withdrawals.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Relationship Support Officer
BANKWEST
01.2006 - 01.2011
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Officer
Westpac Banking Corporation, WBC
01.2003 - 01.2006
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Volunteer - Barista
Pitt Town Anglican Church
01.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Volunteer - Kids Ministry Leader
Pitt Town Anglican Church
01.2016 - 01.2023
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Nursing -
Western Sydney University
Hawkesbury2023
Higher School Certificate - undefined
Windsor High School
2001
Skills
- Basic Nursing Care
- Monitoring Vitals
- Medication Administration
- Intramuscular Injections
- Patient Data Management Systems
- Accurate Documentation
- Quality of Care Standards
- Patient Care Oversight
- Task Prioritization
- ADLs Assistance
- Clear Patient Communication
Affiliations
2021 Basic Life Support Course -Royal Life Saving Australia
Working with Children Check (WWC1097070E), June 2023
NSW Nurses and Midwives Association 577493
Timeline
Volunteer - Barista
Pitt Town Anglican Church
01.2019 - Current
Volunteer - Kids Ministry Leader
Pitt Town Anglican Church
01.2016 - 01.2023
Office Manager
Sydney Architectural Aluminium
01.2014 - 01.2021
Customer Service Officer
ANZ
01.2011 - 01.2015
Relationship Support Officer
BANKWEST
01.2006 - 01.2011
Customer Service Officer
Westpac Banking Corporation, WBC
01.2003 - 01.2006
Bachelor of Nursing -
Western Sydney University
Higher School Certificate - undefined
Windsor High School
Similar Profiles
Blessmore NyaungwaBlessmore Nyaungwa
Fabricator at Alchemy Architectural AluminiumFabricator at Alchemy Architectural Aluminium
SRIHARI THEKKEMADAM NARAYANANSRIHARI THEKKEMADAM NARAYANAN
Senior Storeman at EMIRATES GLOBAL ALUMINIUM (EGA)Senior Storeman at EMIRATES GLOBAL ALUMINIUM (EGA)
Amit Kumar UpadhyayAmit Kumar Upadhyay
Sr. Engineer (Electrical and Projects ) at Sohar AluminiumSr. Engineer (Electrical and Projects ) at Sohar Aluminium