Jessica Salm
Oakville,NSW
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Highly proficient in patient care, assessments, medication administration and health education.
Overview
20
20
years of professional experience
Work History
Office Manager
Sydney Architectural Aluminium
01.2014 - 01.2021
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
Customer Service Officer
ANZ
01.2011 - 01.2015
- Processed money transfers, deposits and withdrawals.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Relationship Support Officer
BANKWEST
01.2006 - 01.2011
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Officer
Westpac Banking Corporation, WBC
01.2003 - 01.2006
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Volunteer - Barista
Pitt Town Anglican Church
01.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Volunteer - Kids Ministry Leader
Pitt Town Anglican Church
01.2016 - 01.2023
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Nursing -
Western Sydney University
Hawkesbury2023
Higher School Certificate - undefined
Windsor High School
2001
Skills
- Basic Nursing Care
- Monitoring Vitals
- Medication Administration
- Intramuscular Injections
- Patient Data Management Systems
- Accurate Documentation
- Quality of Care Standards
- Patient Care Oversight
- Task Prioritization
- ADLs Assistance
- Clear Patient Communication
Affiliations
2021 Basic Life Support Course -Royal Life Saving Australia
Working with Children Check (WWC1097070E), June 2023
NSW Nurses and Midwives Association 577493
Timeline
Volunteer - Barista
Pitt Town Anglican Church
01.2019 - Current
Volunteer - Kids Ministry Leader
Pitt Town Anglican Church
01.2016 - 01.2023
Office Manager
Sydney Architectural Aluminium
01.2014 - 01.2021
Customer Service Officer
ANZ
01.2011 - 01.2015
Relationship Support Officer
BANKWEST
01.2006 - 01.2011
Customer Service Officer
Westpac Banking Corporation, WBC
01.2003 - 01.2006
Bachelor of Nursing -
Western Sydney University
Higher School Certificate - undefined
Windsor High School
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