Jessica Sedlak

This position is responsible for the management of twenty five coding caregivers (Team A) of the National Coding Team (NCT) to ensure accurate and timely coding at Murdoch Hospital and Murdoch Surgicentre (WA), Mt Lawley Hospital (WA), Ballarat Hospital (VIC) and Burwood Hospital (NSW) in line with Australian Coding Standards and relevant state advice.

Responsibilities:

• Management of coding allocations to ensure Team A remain within KPIs for timely coding and invoicing
• Management of Team A caregiver rosters and leave
• Coordination and chairing of Team A coding meetings
• Undertaking of caregiver performance and development reviews and coordinate development programs for caregivers in Team A
• Assistance with recruitment and onboarding of new caregivers including induction and training.
• Assistance with the development of documentation regarding various aspects of the NCT coding processes including procedures and guidelines to ensure accuracy of coding.
• Processing of Accounts Receivable and Health Fund coding queries and audits
• Clinical coding of diagnoses and procedures from the Scanned Health Record (Infomedix) using ICD-10-AM.
• Development of a strong relationship and collaboration with the Murdoch Clinical Documentation Specialist team by providing insight into the quality of clinical documentation, including any deficiencies to support improvements in clinical documentation thus improving coding quality.
• Coordination and assistance with the correction of Team A coding errors for data submission, ensuring submission deadlines are met

This position was primarily responsible for ensuring timely, comprehensive and accurate coding of inpatient episodes using ICD-10-AM

Responsibilities:

• Coding of inpatient episodes, in a timely and accurate manner, meeting internal coding quotas and assisting the coding team to meet external submission timeframes.
• Participation in quality activities
• Processing of Freedom of Information Requests (Pinelodge Clinic)
• Processing of Request for Information (Pinelodge Clinic)

This position was primarily responsible for ensuring timely, comprehensive and accurate coding of inpatient episodes using ICD-10-AM

Responsibilities:

• Coding of inpatient episodes, in a timely and accurate manner, meeting internal coding quotas and assisting the coding team to meet external submission timeframes.
• Transmission of mandatory data reporting such as PRS/2, Victorian Perinatal Data Collection, Victorian Cancer Registration, Clinical indicators etc

This position was primarily responsible for ensuring timely, comprehensive and accurate coding of inpatient episodes using ICD-10-AM

Responsibilities:

• Coding of inpatient episodes, in a timely and accurate manner, meeting internal coding quotas and assisting the coding team to meet external submission timeframes.
• Participation in quality activities

This position was responsible for providing technical and administrative support for the Clinical Patient Folder (CPF) scanned health record system and HOMER databases (Patient Administration System).

Responsibilities:

• Coordination of the ongoing integration of CPF into Eastern Health (ED) Health Information Services (HIS)
• Service provision and organisation support in the adoption and use of CPF
• Providing HOMER support to EH services with technical and administrative advice
• Help desk/Service desk management, coordination of upgrade processes, defect identification and resolution and enhancement recommendations.
• Ensuring that the continued use of CPF is coordinated, effective and meets EH standards and practice guidelines.
• Monitoring the completion of regular and adhoc audits of CPF to ensure compliance with EH Privacy Standards and relevant legislation are conducted.
• Actively audit processes and procedures to ensure they are compliant with HIS standards
• Assistance with clinical document management by ensuring effective and accurate utilisation of CPF functionality and the creation of eForms to support the needs of stakeholders.
• Development of eForms using the CPF Orbeon Designer
• Assistance with system upgrades and maintenance releases including testing, communication provision and assisting with change management as required.
• Assessment of CPF issues and queries to ensure solutions maximise CPF functionality consistently across all EH sites.
• Update and maintain CPF and HOMER procedures & documentation including training material
• Maintenance of CPF and HOMER training modules in EDMORE (online training tool)/iLearn
• Assistance with the coordination & facilitation of CPF face-to-face training

This position was responsible for assisting with the ongoing integration of CPF into EH HIS service provision and supporting the organisation in the adoption and use of CPF, including assisting with Level two helpdesk user support, training and general CPF maintenance.

Responsibilities:

• Work effectively with all site based teams/staff/structures to ensure the continued use of CPF is coordinated, effective and meets EH policies and procedures.
• Triage and resolve help desk calls related to the functional use of these systems and other applications (as related to CPF) within Eastern Health.
• Assist HIS and other areas in development/revision of scanning/medical record procedures
• Maintenance of system configuration files for the CPF system
• Assistance with clinical document management by ensuring effective and accurate utilisation of CPF functionality and the creation of eForms to support the needs of stakeholders.
• Development of eForms using the CPF Orbeon Designer
• Assistance with undertaking quality audits relating to scanning
• Assistance with system upgrades and maintenance releases including testing, communication provision and assisting with change that might be required.
• Development of the EH Digitisation Plan to enable EH to seek approval from the relevant stakeholder to destroy scanned health records.
• Coordination of communication releases to HIS staff in the area of CPF, scanning and prepping
• Assessment of CPF issues and queries to ensure solutions are maximising CPF functionality and can be consistently followed across all scanning and prepping sites.
• Update and maintain CPF procedures documentation including training material
• Maintenance of CPF module in EDMORE online training tool
• Training of users in CPF, predominately clinical, across EH
• Assist the CPF Training and Quality Manager in the development of a training program that meets the needs of staff.
• Support the Health Information Managers by providing advice and implementing processes and procedures that create consistency in service provision, delivery and quality reducing discrepancies encountered by external stakeholders.

Key Achievements:

• Implementation of the CPF eReferral module for Maternity Services at EH in order to simplify and streamline the referral management process.
• Assistance with the development and implementation of the Eastern Load Interface Tool (ELIoT) to enable staff to load electronic documents directly to CPF.
• Development of the CPF HIS and Clinical eUpdate communication emails to end users

This position was responsible for assisting the Project Manager to implement the scanned health record system (CPF) across Eastern Health.

Responsibilities:

• Support the Project Manager to identify business processes, change management and infrastructure requirements.
• Coordination of training and development of users in CPF, prepping and scanning across EH
• Review of scanning and HIS business rules in consultation with HIS Managers
• Assist HIS and other areas in change management processes and health record procedures
• Ensure HIS policies and procedure manuals encompass the scanned medical record and assist with writing such policies and procedures.
• Complete assigned Project tasks within agreed timeframes
• Document and report on allocated tasks in accordance with agreed Project methodologies
• Work collaboratively with other Eastern Health project teams (e.g. ehCare and Global Patient Identifier) to ensure that dependencies are managed.
• Coordination and assistance with acceptance testing of the implemented CPF version, maintenance releases and any upgrades/system changes, Global Patient Identifier and CPF eForms
• Coordination and assistance with system integration testing
• Triaging and resolution of CPF Help Desk queries related to the functional use of CPF
• Assistance with the delivery of an effective communication plan and change management process
• Assistance with the recruitment of the CPF Project team and additional HIS positions to support the CPF implementation project.

Key Achievements:

• Successfully transitioned Eastern Health from a paper based health record system to a scanned health record system.

This position was responsible for providing operational management and support for Health Information Services.

Responsibilities:

• Provide direction, motivation and assistance to HIS clerical staff to complete daily operational tasks
• Training and supervision of HIS clerical staff and Health Information Management students
• Prepare and update clerical staff rosters
• Analysis of work processes to ensure the department functions efficiently and delivers quality services to internal and external customers.
• Communication with clerical staff and other departments/external customers to make quality improvements and resolve ad hoc issues relating to processes and service.
• Assist the Manager, Health Information Services in staff recruitment, selection and appraisal
• Coordination of medical record cull and liaison with secondary storage provider to ensure adherence to storage and destruction guidelines.
• Monitor data quality and ensure data integrity in relation to the PMI, providing staff training where required.
• Provide training in Privacy and related issues within HIS and to external departments
• Manage Quality Activities within Health Information Services and maintain Quality Board Information
• Preparation of agenda/minutes for HIS Clerical Staff Meetings
• Medical record forms management
• Clinical coding to achieve coding and Casemix targets

This position was primarily responsible for ensuring timely, comprehensive and accurate coding of inpatient episodes using ICD-10-AM

Responsibilities:

• Coding of inpatient episodes, in a timely and accurate manner, meeting internal coding quotas and assisting the coding team to meet external submission timeframes.
• Participation in quality activities

This position was primarily responsible for clinical coding and medical record forms design. During this time I also acted in the position of staff supervisor. This position was responsible for the daily management of approximately thirty clerical staff within a 24-hour department including the co-ordination of recruitment processes, completion of probation reviews, conflict resolution and maintaining a positive work environment.

Responsibilities:

• Coding of inpatient episodes, in a timely and accurate manner, meeting internal coding quotas and assisting the coding team to meet external submission timeframes.
• Extraction of coded data using Crystal reporting for research and data requests
• Management of clerical staff; including day shift, night/evening shift workers, casual staff, typists and Health Records and Information (HRI) Office Coordinator.
• Coordination of clerical staff rosters to ensure daily services are provided in a timely manner
• Analysis of work processes to ensure the department functions efficiently and delivers quality services to internal and external customers.
• Coordination of recruitment process for new employees
• Coordination of Professional Development Program sessions
• Change/implementation of new processes to ensure effective practices and procedures
• Communication with clerical staff and other departments/external customers to make quality improvements and resolve ad hoc issues relating to processes and service.
• Preparation of agenda/minutes and chaired HRI staff meetings
• Participation in quality improvement activities

Key Achievements:

• Implementation of the Neonatal clinical partnership with the aim to increase clinician engagement in coding audits and improve coding quality.
• Significant involvement with successful relocation of Health Records & Information from the Carlton campus to the Parkville campus.
• Assistance with the planning, implementation and associated change management required for HIS staff with the transition from HOMER to the i.PM Patient Administration System.