Summary
Work History
Education
Skills
Timeline
Generic

Jessica Sedrak

Bass Hill,NSW

Summary

Enthusiastic and motivated individual with strong customer service skills gained through previous roles in fast-paced environments. Passionate about health and fitness, currently studying to complete Certificate III and IV in Fitness with the goal of becoming a personal trainer. Committed to creating a positive environment for clients and eager to contribute energy, knowledge, and excellent communication skills to a supportive gym team.

Work History

Customer Service Representative

IGA
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Boost Juice
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Domremy College
Five Dock

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Product knowledge
  • Team development

Timeline

Customer Service Representative

IGA

Customer Service Representative

Boost Juice

Domremy College

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Jessica Sedrak