Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
Jessica Seidel
Open To Work

Jessica Seidel

Toowoomba,QLD

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service ReceptionistCustomer Service RepresentativeReceptionistAdministrative Assistant

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Toowoomba, QLD, AUWarwick, QLDGatton, QLDGrantham, QLDHighfields, QLD
Open to relocation: Yes

Salary Range

62000/yr - 200000/yr

Important To Me

Career advancementWork-life balancePaid time offPaid sick leave

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Customer facing industry. Dedicated team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. With 5 years of customer experience I am qualified to deal with any situation.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Service Advisor

Toowoomba Automotive
TOOWOOMBA CITY, Queensland
12.2022 - Current
  • Double checking that procedures and operation are up to date as per needed
  • Revising paperwork / auditing errors within documentations
  • Check in vehicles
  • Once check ins are completed go through the job cards and make sure that everything has been updated and any extra details given have been added in for the technicians
  • Update each customer as these come though and if it is something small that we can do the same day we let the parts department and the technicians to proceed
  • Wright up the paperwork for each customer and call them to let them know when it is done
  • Completed end of day procedures to the company standard
  • Revising released vehicles if required

Service Receptionist

Toowoomba Automotive
04.2022 - 12.2022
  • Answering phone calls
  • Doing the checks and procedures required for upcoming weeks
  • Double checking that if parts where required they where ordered
  • Organising correct documentation
  • Filing
  • Capable of utilising multiple different operating systems that collate with each other (store inactions between each other)
  • Organising procedures a day prior to make things run smoother

Customer Service Representative

Dan Murphys
TOOWOOMBA CITY, Queensland
03.2021 - 04.2022
  • When at registers I oversee the following
  • Keeping the front clean, swept, neat and sanitary
  • Greeting customers and making sure that they know where they are going
  • Empty bins
  • Count and close the tills
  • Lock and end of day the safes
  • Helping other team members
  • Floor work Floor work involves
  • Helping customers with their selections
  • Directing customers to correct part of the store
  • Pulling stock forward
  • Ensuring that the shelves are full by using excess stock from the previous day
  • Preparing orders in a timely matter prior to collection time
  • Collecting orders when customers arrive
  • Inventory Doing inventory and back of house procedures includes
  • Filling all areas of the store with stock that has arrived that day
  • Finding stock in the storeroom that is not generally displayed for customers quickly and efficiently.

Hairdressing Apprenticeship

Jazzy Lane
TOOWOOMBA CITY, Queensland
07.2018 - 03.2020
  • Lane
  • Taking phone calls to book appointments
  • Booking future appointments for clients in salon
  • Taking payment via cash or Eftpos
  • Counting of tills
  • Reconciling Petty Cash
  • Going to the bank to exchange money
  • Cleaning Duties
  • Providing Hairdressing Services including cut, colour and styling
  • Selling Products including shampoo, conditioner, styling products and add on services

Education

ST URSULA'S COLLEGE
11.2018

Certificate II in Hospitality Certificate III in Business Ylead leadership program -

01.2018

Skills

  • Approachable
  • Attention to Detail
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Cleanliness
  • Computer Skills
  • Customer Service
  • Data Processing
  • Documentation and Reporting
  • Efficient and Detail-Oriented
  • Excellent Communication
  • Handling Customer Complaints
  • Issue and Complaint Resolution
  • Listening Skills
  • Multitasking and Organization
  • Responding to Difficult Customers
  • Service Order Flow
  • Team Collaboration
  • Transaction Processing
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Verbal and Written Communication

Accomplishments

  • SITHFAB002 Provide Responsible Service of Alcohol (RSA)
  • SITHGAM001 Provide Responsible Gambling Services (RSG)

Certification

February 2017 – November 2017 (Tafe QLD) Certificate II in Hairdressing July 2018 – March 2020 (Apprenticeship) Jazzy Lane Hair and Beauty Salon August 2020 – March 2022 (Customer Assistant) Dans Murphy April 2022 – December 2022 (Service Receptionist) Toowoomba Automotive December 2022 – Current (Service Advisor) Toowoomba Automotive

References

References Work References Greta Vanderham – Senior Stylist Phone: 0423 421 126 Email: great.vanderham95@hotmail.com Karen Muirden – Senior Stylist at Jazzy Lane Phone: 0400 307 766 Email: akmuirden@hotmail.com Character References Sarah Kenny Brand – Relative – Telstra Regional Australian Experience Manager Phone: 0448 008 444 Email: Sarahkenny@live.com.au Jodi Marshall – St Ursula’s College Head of Boarding Phone: 0419 751 393 Email: hob@st-ursula.qld.edu.au

Timeline

Service Advisor

Toowoomba Automotive
12.2022 - Current

Service Receptionist

Toowoomba Automotive
04.2022 - 12.2022

Customer Service Representative

Dan Murphys
03.2021 - 04.2022

Hairdressing Apprenticeship

Jazzy Lane
07.2018 - 03.2020

ST URSULA'S COLLEGE

Certificate II in Hospitality Certificate III in Business Ylead leadership program -

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Jessica Seidel