Jessica Sellers
Berkeley Vale
Summary
Dynamic leader with a proven track record at BWS, adept in enhancing customer satisfaction and streamlining operations. Excelled in inventory management and team coaching, significantly reducing waste and fostering a culture of accountability. Skilled in customer service and problem-solving, achieving a notable increase in store efficiency and sales.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
BWS
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
BWS
02.2020 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
BWS
09.2018 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
BWS
02.2016 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
BWS
11.2010 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
Perishables Assistant
Woolworths
09.2006 - 11.2010
- Ensured smooth operations by efficiently unloading deliveries and accurately stocking shelves with perishable items.
- Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
- Controlled levels of damaged goods via best sorting practices implementation, reducing waste and store losses [Amount]%.
- Boosted sales through the creation of visually appealing displays that showcased fresh produce and other perishables.
- Rotated perishable merchandise to facilitate quick product searches.
- Enhanced product freshness by closely monitoring expiration dates and promptly rotating perishable items.
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Assisted customers with product selection, providing knowledgeable guidance on the best options for their needs.
- Upheld company values and policies while performing daily responsibilities as a Perishables Assistant.
Checkout Operator
Woolworths
02.2006 - 09.2006
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Restocked and organized merchandise in front lanes.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Promoted store loyalty programs to increase customer engagement and retention rates.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Education
High School Diploma -
The Entrance High School
The Entrance, NSW12-2005
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Policies and procedures
- Loss prevention
Certification
- NSW Responsible Service of Alcohol (RSA) - Expires: 3/6/2029
Timeline
Store Manager
BWS
08.2021 - Current
Store Manager
BWS
02.2020 - 08.2021
Store Manager
BWS
09.2018 - 02.2020
Store Manager
BWS
02.2016 - 09.2018
Assistant Manager
BWS
11.2010 - 02.2016
Perishables Assistant
Woolworths
09.2006 - 11.2010
Checkout Operator
Woolworths
02.2006 - 09.2006
- NSW Responsible Service of Alcohol (RSA) - Expires: 3/6/2029
High School Diploma -
The Entrance High School
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