Jessica Shearing-Ellis
Summary
Dedicated to providing support to individuals in need, I approach work with a strengths-based and holistic perspective. With a unique blend of personal and professional experience in mental health, AOD, and trauma, I bring a valuable advantage when assisting individuals navigating challenging times. Unwavering passion for the community services sector is unparalleled, consistently demonstrating the ability to establish rapport and build trust with a diverse range of participants.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Manager of Residential Services
Mosaic Support
10.2024 - Current
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
- Streamlined communication channels for improved team collaboration and client satisfaction.
- Designed customized solutions for clients based on unique needs and preferences, enhancing service personalization.
- Boosted staff productivity by providing continuous training and development opportunities.
- Mentored junior team members, guiding them towards professional growth and skill development.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
Team Leader
Wellways Australia
01.2023 - Current
- Working with and overseeing a small team of support workers who provide 24/7 Supported Independent Living (SIL) to a participant experiencing mental health issues.
Youth Support Worker
Lifestyle Solutions
06.2021 - 03.2022
- Supporting a young person to gain independence, attend school and community events, learn life skills and helping the young person reach their goals.
Mental health support worker
Nexus Inc
02.2020 - 04.2021
- Supporting multiple young clients with severe behavior issues, addiction and traumatic backgrounds to reach their goals.
- Blue Card
- Full drivers' license
- Police check- no criminal history
- WWVP check
- Mental health first aid
- NDIS worker orientation
Education
Bachelor Of Criminology - Criminology
University of Adelaide
Adelaide, SACertificate 4 - Community Services
TAFE Tasmania Clarence Campus
01.2019
Skills
- Roster Planning
- Building rapport and trust
- Budget Planning
- Communication
- Problem-solving
- Building relationships with stakeholders and other services
Certification
Certificate 4 community services
Timeline
Program Manager of Residential Services
Mosaic Support
10.2024 - Current
Team Leader
Wellways Australia
01.2023 - Current
Youth Support Worker
Lifestyle Solutions
06.2021 - 03.2022
Mental health support worker
Nexus Inc
02.2020 - 04.2021
Certificate 4 - Community Services
TAFE Tasmania Clarence Campus
Bachelor Of Criminology - Criminology
University of Adelaide
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