- DIY and Home Improvement
- Music
- Gym Workouts
- Cooking
- I have a passion for photography and editing photos
- Personal Development and Self-Improvement
Jessica Shingles
Melbourne ,VIC
Summary
I have worked in the Towing, Accident Repair and vehicle Industry for over 10 years. Working closely with Insurance, Broking and law recovery agencies. I have a broad knowledge of Motor insurance claims, Recovery processes & policies.
I strive to provide the best customer service i can and am quick to resolve any disputes that may arise.
I have had the pleasure of working closely with some of Australia's Major insurance companies which include IAG, Innovation Group and Suncorp. This also extends to working with high end dealerships which include Ferrari, Maserati, Lamborghini, Mercedes Benz and Porsche.
I resigned my role at Luxury Auto Body the end of 2022 after i was on maternity leave for 12 months having given birth to my son in January 2022.
I currently have sole care of my two children aged almost 3 & 1 which is why im now looking for a career change.
I am flexible with working from home conditions with the opportunity to work in an office at least 2 days a week.
I am hard working and quick learner. I believe its time for me to come back into the work force to find that balance between mum and working mum.
located in the Northern Suburbs of Melbourne.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Auz National Towing/Heidelberg Towing
01.2011 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored cash jobs & organised for Banking.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Excellent communication skills, both verbal and written.
- Data Entry.
- Covering Base Operator when required.
- Booking assessments for total loss vehicles.
- Organising hire vehicles for 3rd party accidents.
- Working closely with Insurance companies to organise tow outs.
Receptionist
Carpenters Body Works/CBW Autobody
01.2013 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Managed & maintained a fleet of Hire Cars.
- outsourcing 3rd party hire Vehicles.
- Enter in Parts invoices & processed Credits.
- Working with insurance & Broking services to organise Claims, Tow ins/outs and assessments.
- Making adjustments to suit assessors reports.
Office Administrator
Luxury Auto Body Shop
08.2014 - 12.2022
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- processed all invoicing & sent for payment through the appropriate channels.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked closely with Insurance Companies, Assessing Companies & Recovery Teams.
- Maintained a Fleet of Hire cars including working with 3rd Party Hire Car companies.
- Monitored debtors/chased collections.
- Organising Files for court proceedings.
- Organising in bound/ out bound Towing jobs/ Working closely with not only our own Towing Companies but many other companies in Victoria and also interstate.
- Working closely with Dealerships which include, Ferrari (Zagame), Mercedes Benz, Porsche Centre Melbourne and more.
- Adjusting quotes to suit assessment reports.
- Working closely with customers during the claims process.
Education
High School Diploma -
Greensborough Secondary College
Greensborough, VICSkills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- Customer engagement
- Verbal communication
- Telephone reception
- Mail handling
- Scheduling appointments
- Customer service
- Scheduling and coordinating
- Negotiation and conflict resolution
Interests
Timeline
Office Administrator
Luxury Auto Body Shop
08.2014 - 12.2022
Receptionist
Carpenters Body Works/CBW Autobody
01.2013 - 08.2014
Customer Service Representative
Auz National Towing/Heidelberg Towing
01.2011 - 12.2012
High School Diploma -
Greensborough Secondary College
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