Jessica Shufflebotham
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Store Manager
Oscar Wylee
Indooroopilly , QLD
10.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Assistant
Choice Discount Store
Loganholme , QLD
07.2014 - 09.2019
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Skills
- Team Development
- Employee Training
- POS Systems
- Store operations oversight
- Operational budgeting
- Supply Ordering
- Retail Inventory Management
- Customer Service Management
- Store Merchandising
- Shift Scheduling
- Problem-Solving
- Delegating Work
- Friendly and Positive
- Bank and Safe Deposits
- Leading Staff Meetings
- Inventory Control
Timeline
Store Manager
Oscar Wylee
10.2019 - Current
Sales Assistant
Choice Discount Store
07.2014 - 09.2019
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