Jessica Simic
Virginia,SA
Summary
Passionate and ambitious individual with extraordinary customer service skills and experience to follow. Exceptional ability to connect with people and understand their needs, wants and desires whilst delivering outstanding service on every interaction. Timely and professional with outstanding communication skills and the ability to build trusting relationships with every conversation. Actively seeking a part-time administration/customer service role where I can utilize my skills and continue to grow and learn new skills to further my career.
Overview
9
9
years of professional experience
Work History
Lash Technician
XOXO Lashes
05.2022 - Current
- Proficient in lash mapping and customizing lash designs for clients
- Ability to work efficiently and meet appointment deadlines
- Continuous learning and staying up-to-date with the latest lash trends and technique
- Strong understanding of social media trends and best practices
- Ability to interact with followers and respond to comments and messages in a timely manner
- Strong attention to detail for precise lash application.
Administration Assistant
Big River Group
09.2021 - 12.2021
- Receiving and sending off quote ensuring they are priced correctly
- Invoicing incoming and outgoing orders each day
- Undertaking administrative tasks such as scanning, filing, posting, archives and data entry
- Capturing and recording the input of data using excel and word
- Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns.
Production Administration
Lanfranco Furniture
06.2020 - 09.2021
- Checking and pricing orders, as well as putting them into production ensuring no mistakes are made
- Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns
- Assisting the warehouse manager with paperwork and ensuring timelines were met
- Undertaking administrative tasks such as scanning, filing, posting, archives and data entry
- Creating a kanban system for the factory, to ensure inventory was replenished frequently
- Capturing and recording the input of data using excel and word
- Ensuring daily all orders have been put in, all orders that have gone out have been invoiced and the daily sales report has been updated.
Level 3 Food and Beverage
The Bridgeway Hotel
01.2015 - 06.2020
- Accepted and processed customer payments in cash and credit, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Greeted customers and offered them assistance where possible.
2IC Gaming Manager
The Bridgeway Hotel
08.2017 - 12.2017
- Fulfilled administrative duties including completing and filing paperwork, directing multi-line phone and taking reservations
- Adding data online to ensure the gaming room was being run effectively and no mistakes were being made
- Informed customers about promotions and sales encouraging them to take advantage.
School Work Experience
Perky Pets Ingle Farm
01.2013
- Cleaned and sanitized cages play areas and other common areas to prevent the spread of diseases
- Evaluated the customers needs and provided service options to meet their requirements
- Ensure all animals were kept clean and were fed accordingly.
Education
Completion of year 12 in 2015 -
The Heights School
Completion on Certificate 3 in Business -
Skills
- Customer Service Skills
- Excellent time management
- Data analysis
- Strong communication abilities
- Organizational skills
- Excellence in multitasking
- Knowledge of MYOB
- Appointment Scheduling
Other Qualifications
- Qualified Lash Technician
- RSA
- RCG/RSG
- TAB and Keno training
- Responsible Person Badge
- Current Drivers license
- First Aid Certifcate
References
- Erin Zeuner, Duty Manager, The Bridgeway Hotel, 0416960014
- Nicole Caudle, Venue Manager, The Bridgeway Hotel, 0405410057
- Marylou Lanfranco, Office Manager, Lanfranco Furniture, 0419804253
Timeline
Lash Technician
XOXO Lashes
05.2022 - Current
Administration Assistant
Big River Group
09.2021 - 12.2021
Production Administration
Lanfranco Furniture
06.2020 - 09.2021
2IC Gaming Manager
The Bridgeway Hotel
08.2017 - 12.2017
Level 3 Food and Beverage
The Bridgeway Hotel
01.2015 - 06.2020
School Work Experience
Perky Pets Ingle Farm
01.2013
Completion of year 12 in 2015 -
The Heights School
Completion on Certificate 3 in Business -
Similar Profiles
Kyle NormanKyle Norman
Bar Owner at Gossip XoXoBar Owner at Gossip XoXo
Javien Rosado-ThornleyJavien Rosado-Thornley
Security Officer at Xoxo Dining RoomSecurity Officer at Xoxo Dining Room
Jerrod KrienbrookJerrod Krienbrook
Maintenance Technician at Gossip XoXo Bar & NightclubMaintenance Technician at Gossip XoXo Bar & Nightclub
Jamie BlottJamie Blott
Terminal Operator at AurizonTerminal Operator at Aurizon
Ariane Mae FernandezAriane Mae Fernandez
Pharmacy Assistant at Pharmacy 4 LessPharmacy Assistant at Pharmacy 4 Less