JESSICA SIMPSON
Yeppoon,Australia
Summary
A highly skilled and dedicated administrative professional with excellent communication skills and a strong ability to work both independently and collaboratively in diverse team environments. Culturally sensitive and adaptable, fostering inclusive and respectful interactions with colleagues, patients and families. Proven time management and organizational skills, ensuring efficiency in fast-paced settings. Committed to delivering exceptional customer service while maintaining a professional and positive demeanor. Enthusiastic about continuous learning and professional growth, with a strong work ethic that makes me a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Administration Officer
Rockhampton Base Hospital
08.2023 - 07.2024
- Provided administrative and reception support across inpatient wards and outpatient departments
- Greeted and assisted patients, visitors, and staff in a professional and courteous manner
- Managed appointment scheduling, patient admissions, and discharge processes
- Processed and updated patient records in hospital systems to ensure data accuracy
- Handled phone inquiries, directed calls, and provided information to patients and medical staff
- Filing, scanning, and distribution of medical documents
Directors Secretary/O&G Unit Secretary
Rockhampton Base Hospital
11.2023 - 02.2024
- Provided high-level administrative support to the Director, obstetricians and department staff
- Managed appointment scheduling and patient records, ensuring accurate and timely documentation
- Assisted with payroll processing, rosters, and leave management via MyHR
- Updated and maintained doctor shift schedules using Find My Shift, ensuring accuracy and timely updates
- Processed staff expense claims, travel arrangements, and accommodation bookings
- Managed incoming and outgoing correspondence, filing, and medical document distribution
Directors Secretary/ICU Unit Secretary
Rockhampton Base Hospital
06.2021 - 05.2022
- Provided executive-level administrative support to the Director, Deputy Director, medical staff, and department personnel
- Managed the Director's diary
- Created and submitted payroll rosters on a fortnightly basis, ensuring accuracy in MyHR reports
- Prepared and maintained staff rosters while monitoring MyHR for leave submissions, cancellations, and professional development leave (PDL)
- Processed leave applications, PDL requests, AVACs, and employee movement forms via MyHR
- Managed approval forms for advertising and appointing positions
- Processed staff expense claims and travel/accommodation reimbursements
- Organized and facilitated meetings, including agenda preparation, minute-taking, and action plan follow-ups
- Coordinated police statement requests and official correspondence
- Obtained patient information to assist clinicians in generating medical certificates
- Liaised with the Rural Clinical School regarding medical student rotations within the ICU
- Transcribed clinical letters and correspondence with a high degree of accuracy
- Maintained and updated the ICU bookings spreadsheet
- Ensured compliance with mandatory training requirements (clinical, district, and role-specific)
- Managed patient chart requests, filing, and distribution of mail
Administration Officer
Rockhampton Base Hospital
03.2021 - 06.2021
- Audited and maintained medical records for accuracy and compliance
- Processed patient admissions, discharges, transfers, and funding documentation
- Managed HBCIS updates, data integrity reports, and record verification
- Coordinated patient travel, transfers, and inter-hospital communication
- Organized clinical documentation, schedules, and maintenance requests
Directors Secretary / Geriatric Unit Secretary
Princess Alexandra Hospital Brisbane
10.2017 - 03.2021
- Proficient diary management for the Director of Geriatric Medicine, ensuring efficient scheduling
- Effectively manage inquiries, following up on daily emails and redirecting queries to appropriate staff members
- Coordinate meetings with internal and external stakeholders, including executive staff, doctors, and pharmaceutical representatives
- Provide exceptional administrative support, assisting with inquiries via email, phone, and in-person interactions
- Prepare and submit payroll rosters for Consultants, Registrars, and Interns
- Maintain and manage unit rosters, including on-call and weekend schedules
- Monitor and process leave applications (submissions, cancellations, PDL) via MyHR
- Create and submit AVACs and Employee Movement Forms on behalf of doctors within the unit
- Review and verify payroll reports for accuracy
- Medical typist with a moderate-to-high level of medical terminology proficiency
- Prepare clinical documentation and correspondence for medical staff
- Manage room bookings for meetings, training sessions, and clinical use
- Organize meetings and events, coordinate catering and venue arrangements
- Order office supplies through OfficeMax to maintain efficient operations
- Ensure compliance with hospital policies and Occupational Health & Safety (OH&S) standards
Ward Administration (Relief Pool)
Princess Alexandra Hospital Brisbane
11.2016 - 10.2017
- Manage high-volume calls, inquiries, and front-desk operations with professionalism and confidentiality
- Update patient records, process admissions/discharges, and handle Patient Election Forms
- Proficient in HBCIS and PowerChart, running reports and recording patient movements
- Coordinate patient appointments, transportation, and ward logistics
- Maintain accurate documentation, filing, and encounter scanning
- Prioritize tasks efficiently in a dynamic healthcare environment
Property Manager
Yeppoon Real Estate
10.2014 - 10.2016
- Successfully managed a portfolio of rental properties, liaising between landlords and tenants
- Conducted routine inspections, coordinated maintenance requests, and ensured compliance with tenancy regulations
- Streamlined administrative processes, improving response time for property management requests
Skills
- Executive & Director-Level Support
- Diary & Email Management
- Meeting Coordination & Minute-Taking
- Stakeholder & Client Relations
- Medical Administration & Transcription
- Data Entry & Record Management
- Confidential Correspondence Handling
- Patient record management
- Payroll administration
- Data entry accuracy
- Customer service
- Effective communication
- Organization and time management
References
- Vicki Geddes, Rockhampton Hospital, vicki.geddes@health.qld.gov.au, 0448 440 990
- Katie Fischer, Rockhampton Hospital, katie.fischer@health.qld.gov.au, 0403 523 921
Timeline
Directors Secretary/O&G Unit Secretary
Rockhampton Base Hospital
11.2023 - 02.2024
Administration Officer
Rockhampton Base Hospital
08.2023 - 07.2024
Directors Secretary/ICU Unit Secretary
Rockhampton Base Hospital
06.2021 - 05.2022
Administration Officer
Rockhampton Base Hospital
03.2021 - 06.2021
Directors Secretary / Geriatric Unit Secretary
Princess Alexandra Hospital Brisbane
10.2017 - 03.2021
Ward Administration (Relief Pool)
Princess Alexandra Hospital Brisbane
11.2016 - 10.2017
Property Manager
Yeppoon Real Estate
10.2014 - 10.2016
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