Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Skedgwell

Cedar Vale

Summary

Dynamic Senior Administration Officer with a proven track record at Evolve Therapeutic Services, excelling in organisational leadership and safety management. Adept at streamlining processes using S4HANA, enhancing operational efficiency, and fostering a collaborative team environment. Recognised for problem-solving skills and commitment to delivering exceptional service in high-pressure settings.

Overview

9
9
years of professional experience

Work History

Senior Administration Officer - AO4

Evolve Therapeutic Services - Metro South Health
02.2024 - Current
  • Facility management including site contract management, procurement of services, identify and organise repairs and maintenance as required by lodging job through S4HANA.
  • Responding to all reception enquiries by answering all incoming telephone calls and ensuring accurate transfer of messaged and information to support consumers and staff.
  • Provide onsite support and supervision to less experienced administration officers within the Child and Youth Mental Health Services.
  • Assist with recruitment processes, including short-listing through streamline, contacting applicants for interviews, sitting on interview panels and the organisation of appropriate paperwork.
  • Assit management and staff with MyHR applications.
  • Complete staff on-call roster and ensure accurate information.
  • POSing weekly care reviews and running team reports using CIMHA.
  • Ensure Workplace Health and Safety regulations are to the service quality standards by doing regular audits of emergency procedures and implementing appropriate changes when required.
  • Managing the schedule for government vehicles, including the ordering of new vehciles, entering monthly log sheets through Betasphere.
  • Work autonomously as the stand alone administration officer for the facility by self-managing workloads and check ins with my team leader and administration manager.
  • Creating work orders and liaising with the capital delivery team to complete refurbishment projects within the facility.
  • Creating meeting agendas, organisation of room bookings/staff catering (when required), and completing accurate minutes.
  • Process incoming invoices using S4HANA across multiple teams within Child and Youth Mental Health services, cross referencing information with appropriate staff members to ensure accuracy.
  • Creating new vendors using S4HANA by connecting with businesses and obtaining required documentation.
  • Creating purchase orders using S4HANA, liaising with vendors organising quotes and reviewing with management.
  • Ensure office equipment, stationery and supplies are up to date by completing monthly stationery orders.
  • Ensuring consumers and other staff are treated fairly and with mutual respect regardless of cultural, religious, ethnic, gender, identity, ages or abilities.
  • Processing of Child Safety referrals, ensuring correct information has been obtained by liaising with the intake team.
  • Completing RiskMan lodgements when required and having clear communication when it comes to safety concerns within the facility with all staff/consumers/visitors.
  • Completing monthly reports for through SharePoint for the Evolve Statewide team.

Administration Officer - AO3

Child and Youth Mental Health - Metro South Health
03.2019 - 02.2024
  • Respond to general reception enquiries by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support consumers and staff.
  • Meeting and greeting consumers/carers at the facility upon arrival by confirming demographic information on CIMHA and providing new clients with forms prior to their appointment with their clinician.
  • Processing referrals via phone, mail, fax, and electronic mail. Ensuring the referrals are processed in a timely and efficient manner and sent through to the intake team.
  • Complete daily intake reviews and POSing the information into CIMHA ensuring that all the data is entered correctly.
  • Organising staff business meetings, with creating agendas and distributing out to required staff members, setting up the rooms, and completing minutes.
  • Setting up weekly case reviews, this includes organising a room with the correct electronic equipment, completing CIMHA reports to obtain the accurate information for the case review, and providing any technical difficulty support.
  • Managing the schedule for the government cars and processing monthly reports on Fleetscape.
  • Cross referencing leave spreadsheets with MyHR to ensure staff’s leave is recorded correctly.
  • Processing invoices, creating purchase requisitions, setting up vendors, and processing of carer and consumer group payments by using S/4HANA.
  • Implementing policies and procedures for workplace health and safety.
  • Ensuring SMS reminders are sent a day prior for any Doctor, Risk Assessment, and Booked Phone Call Appointments.
  • Organise room bookings and equipment when required; prepare documentation, filing, mailing, photocopying and general office duties.
  • Completing RiskMan lodgements when required.

Administration Officer – AO3

Corporate Services - Metro South Health
05.2018 - 03.2019
  • Ensuring consumers demographics are up to date in the appropriate databases.
  • Assist in HR progresses (AVACS forms, EMF forms).
  • Ensure patients and other staffs are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic, and linguistic backgrounds.
  • Liaising with site contractors in relation to organising facility maintenance and keeping an up-to-date record by using excel.
  • Commit to patient safety and quality in the delivery of health care by actively participating in safety and quality practices.
  • Provide general reception support by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support consumers and staff.
  • Execute ethical decision-making in the achievement of departmental and organisational objectives.
  • Prioritise workload effectively and perform duties responsibly in the absence of supervision.
  • Organise room bookings and equipment when required; prepare documentation, filing, mailing, photocopying and general office duties.
  • Exercise judgment and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken.
  • Experience in using CHIMS, CIMHA, HBCIS, ESM, USM, and FAMMIS software programs.

Business Support Officer

Programmed Skilled Workforce
07.2016 - 05.2018
  • Assist customer enquiries and business information through all communication methods.
  • General office administration - setting up meetings, filing, scanning, photocopying, answering phone calls and leaving messages where required.
  • Document preparation including correspondence, spreadsheets, procedures, and forms.
  • Providing excellent customer service – treating every colleague and customer fairly and with mutual respect.
  • Creating purchase orders.
  • Covering reception – face to face enquiries, assistance with recruitment processes.
  • Payroll – including breaking down hours and resolving pay queries.
  • Submitting national police checks & completing Drug/Alcohol Testing.
  • Stationary orders.
  • Liaising with medical clinics for pre-employment medical bookings

Education

Diploma of Business
MEGT - Queensland
06-2017

High School Diploma -

Trinity College Beenleigh
11-2011

Skills

  • Organisational leadership
  • Adaptability and Flexibility
  • Time Management
  • Expertise in Outlook, Microsoft Word, SharePoint
  • Teamwork and Collaboration
  • Safety Management
  • Problem Solving and Troubleshooting
  • Verbal and Written Communication
  • Relationship Building
  • Policy Implementation
  • Work Prioritisation
  • Positive Attitude

Timeline

Senior Administration Officer - AO4

Evolve Therapeutic Services - Metro South Health
02.2024 - Current

Administration Officer - AO3

Child and Youth Mental Health - Metro South Health
03.2019 - 02.2024

Administration Officer – AO3

Corporate Services - Metro South Health
05.2018 - 03.2019

Business Support Officer

Programmed Skilled Workforce
07.2016 - 05.2018

Diploma of Business

High School Diploma -

Trinity College Beenleigh

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Jessica Skedgwell