Jessica Smart
Rosewood,Queensland
Summary
Dynamic professional with a proven track record in early childhood education at Building Futures Montessori Child Care and a strong background in customer service at Liquorland. Excelled in team collaboration and relationship building, significantly enhancing educational outcomes and customer satisfaction. Skilled in problem-solving and student engagement, consistently delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Trainee Educator
Building Futures Montessori Child Care
05.2023 - Current
- Participated in professional development opportunities to stay current on best practices in education and continually improve teaching methods.
- Established strong relationships with children, parents, and colleagues to foster open communication and support for the educational process.
- Collaborated with fellow educators to develop interdisciplinary lessons that connected multiple subject areas for a more comprehensive understanding.
- Developed engaging activities to reinforce complex concepts, resulting in increased comprehension among students.
Sales Person
Liquorland
03.2020 - 02.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Cashier
Drakes Supermarkets
11.2015 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Rosewood State High School
Rosewood, QLD11.2017
Certificate III - Hospitality
TAFE Queensland, Bundamba
Queensland06.2017
Certificate II - Hospitality
TAFE Queensland, Bundamba
Queensland 06.2016
Bachelor of Educational Studies - Education
Swinburne University of Technology
Online 07.2024 - Current
Bachelor of Primary Education - Education
Swinburne University of Technology
Online 07.2024 - Current
Skills
- Cooperative Learning
- Early Childhood Education
- Safety Procedures
- Problem-Solving
- Team Collaboration
- Relationship Building
- Interpersonal and Social Skills
- Student Motivation and Engagement
- Parent Communication
- Diversity and Inclusion
Timeline
Bachelor of Educational Studies - Education
Swinburne University of Technology
07.2024 - Current
Bachelor of Primary Education - Education
Swinburne University of Technology
07.2024 - Current
Trainee Educator
Building Futures Montessori Child Care
05.2023 - Current
Sales Person
Liquorland
03.2020 - 02.2024
Cashier
Drakes Supermarkets
11.2015 - 03.2020
High School Diploma -
Rosewood State High School
Certificate III - Hospitality
TAFE Queensland, Bundamba
Certificate II - Hospitality
TAFE Queensland, Bundamba
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