Jessica Smith

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Enhanced customer satisfaction by providing exceptional service and personalized assistance.
• Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
• Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
• Supported store manager in various administrative tasks such as scheduling staff shifts.
• Increased sales by effectively promoting products and helping customers make informed decisions.
• Optimized store layout for better customer flow, enhancing the overall shopping experience.
• Spearheaded special events within the store to generate excitement among customers while showcasing new products or promotions.
• Contributed to budget planning efforts, monitoring expenditures to ensure alignment with financial goals.
• Developed strong rapport with customers by understanding their needs and preference
• Trained team members in successful strategies to meet operational and sales targets.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Provide customer service by greeting and assisting customers, and responding to Customer inquiries and complaints.
• Making Personal Budgets and Targets including Average Sales and K.P.I’s

• Customer Service

Food Handling