Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Smith

Melbourne,VIC

Summary

Dynamic and resourceful professional with a proven track record at Norma Group, adept in office management and customer service. Excelled in enhancing operational efficiency and building strong relationships, leveraging skills in data entry and positive attitude. Demonstrated exceptional problem-solving abilities and a commitment to excellence in all tasks undertaken.

Overview

10
10
years of professional experience

Work History

Office Assistant

Norma Group
10.2022 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Cleaner

Watsonia Neighbourhood House
03.2022 - 08.2024

Disinfect the tables back of chairs door handles and window sills.

Vacuum the whole Banyule Room and carpet areas of the neighbourhood house.

Mop all lino areas like both bathrooms front and back.

Take out trash, recycling and compost.

Street Outreach Worker

Husk Melbourne
01.2019 - 06.2024

Provided food and practical assistance to homeless and at-risk youth.

Performed informal counselling and emotional support.

Performed minor first aid.

Risk assessment/identification and management (including reporting hazards to supervisor)

Referred clients to appropriate services.

Regularly liaised with Ambulance Victoria, Victoria Police, other outreach services and DHHS. (Street works division)

Side Runner

Caldwell Eggs
01.2015 - 12.2016

Supported driver deliver a range of eggs and miscellaneous goods to catering outlets in and around Brisbane.

Collected payments, produced and kept track of receipts managed order inconsistencies.

Delivered goods in an efficient and polite manner.

Adapted driving to traffic conditions.

Executed daily pre-tip safety inspections on all equipment.

Verified and completed required documentation and reports.

Complied with hazardous material regulations and procedures.

Applied a knowledge of all applicable laws/regulation’s safety standards as well as company policies/procedures.

Followed dispatch instructions and communicated with dispatch as required including delays arrivals and equipment problems.

Communicated with customers to determine pick-up or delivery needs.

Demonstrated internal and external customer service.

Miner’s Right Restaurant/ The Coffee Shop TAFE

TAFE South West Bundamba
08.2016 - 11.2016

Produce food in the commercial style kitchens and deliver food over the pass for service, with focus on quality and food safety.

Took orders, waited tables and plated up (hot and cold beverages, main meals, desserts and snack items).

Bar operations (including mock-tail making) and espresso coffee machine operation.

General Cleaning.

Education

Responsible Service Of Alcohol - Hospitality

Bundamba TAFE
Bundamba, QLD
10.2016

Certificate II - Kitchen Operations

Bundamba TAFE
Bundamba, QLD
10.2016

Kitchen Operations - Hospitality

Bundamba TAFE
Bundamba, QLD
10.2016

Māori Attainment - Māori Studies

Te Kura A Iwi O Whakatupuranga Rua Mano
Otaki
11.2014

Dance And Drama - Visual And Performing Arts

Otaki College
New Zealand Otaki
11.2013

Food Technology - Food Technology And Processing

Otaki College
Otaki New Zealand
11.2012

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • Verbal Communication
  • File Organization
  • Organizing and Categorizing
  • Resourceful
  • Prioritizing Work
  • Office Management
  • File Maintenance
  • Appointment Scheduling
  • Professional and mature
  • Strong Problem Solver
  • Social media knowledge
  • Relationship Building
  • Bookkeeping
  • Team Bonding
  • Payment Processing
  • Customer Relationship Management (CRM)
  • Issue Resolution
  • Social Media and Promotions
  • Proofreading
  • Language Fluency

Timeline

Office Assistant

Norma Group
10.2022 - Current

Cleaner

Watsonia Neighbourhood House
03.2022 - 08.2024

Street Outreach Worker

Husk Melbourne
01.2019 - 06.2024

Miner’s Right Restaurant/ The Coffee Shop TAFE

TAFE South West Bundamba
08.2016 - 11.2016

Side Runner

Caldwell Eggs
01.2015 - 12.2016

Responsible Service Of Alcohol - Hospitality

Bundamba TAFE

Certificate II - Kitchen Operations

Bundamba TAFE

Kitchen Operations - Hospitality

Bundamba TAFE

Māori Attainment - Māori Studies

Te Kura A Iwi O Whakatupuranga Rua Mano

Dance And Drama - Visual And Performing Arts

Otaki College

Food Technology - Food Technology And Processing

Otaki College
Jessica Smith