Jessica Sorrenti
Vista,SA
Summary
To work in an industry that I am passionate about. I believe with my mindset, skills and attributes, working for your company will bring a balance to my life and will allow me to develop on my skills and explore on new ones.
Overview
24
24
years of professional experience
Work History
Youth support worker
Aboriginal Family Support services
03.2021 - Current
- Establishing a connection with young people
- Having an open mind and develop an understanding to the young person and how to best adapt my communication style to suit
- Providing emotional support to young people
- Providing support with daily routines, tasks and procedures
- Providing support to help young people gain life skills
- Modelling positive behaviours
- Liaising with other health care professionals to ensure consistent support for the young person
- Effective documentation and case note writing.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimise risks and offer support.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Assisted in identifying and reducing barriers to youth engagement and development.
MASSAGE AND BEAUTY THERAPIST
EOS SPA & WELLNESS
07.2022 - 11.2023
- Provided exceptional service on all beauty services
- Massage
- Body treatment
- Facials
- Spray Tans
- Manicure/Pedicures
- Analysed client needs and came up with individualized and continuous treatment plans.
- Kept work areas, tools, and equipment clean and properly sanitised to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on care processes and advised on further care and products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Personal assistant
Shane Daniel Business Coach
01.2019 - 03.2020
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Kept detailed track of household and maintenance inventory and schedules.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
BEAUTY THERAPIST
ESSENTIAL BEAUTY CASTLE PLAZA
11.2018 - 04.2019
- Provided exceptional service on all beauty services
- Up selling of products and services
- Massage
- Waxing (all body and face)
- Spray tanning
- Body spa like treatments
- Facial
- Microdermabrasion
- Ear piercing.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analysed client needs and came up with individualized and continuous treatment plans.
BEAUTY THERAPIST
ENDOTA SPA
01.2016 - 01.2018
- Provided exceptional service on all beauty services
- Massage
- Body treatment
- Facials
- Spray Tans
- Manicure/Pedicures
- Up selling of products and services.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Owner/operator
Jessica's beauty therapy
01.2009 - 01.2018
- Managed my own beauty therapy salon where I provided numerous services of waxing, facials, tanning, nails and massage
- My role enabled me to expand on my creative side of creating Marketing campaigns to attract new clientele whilst providing exceptional services and controlling the bookkeeping and daily banking for my store.
- Kept all areas and equipment functional and well-organised to promote business performance.
Beauty Therapist/Front Desk Patient Coordinator
skin & tonic beauty skin clinic
01.2007 - 01.2009
- Provided exceptional service on all beauty services
- Up selling of products and services
- Booking / confirming appointments and corresponding to clients calls and emails in a efficient manner
- Managing clients mail outs and marketing incentives to increase company sales
- Open and close procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked closely with clients to deliver excellent and direct individualised client care.
Sales Assistant
Witchery
01.2005 - 01.2007
- Customer service sales
- Filling stock orders
- Lay by procedures
- Open/close of store.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Senior Therapist/Salon Coordinator
Beauty Secrets
01.2005 - 01.2007
- Providing training for new staff
- Coordinating the salon daily functions
- Conducted all beauty services
- Customer service.
Assistant Manager
Deborah K
01.2000 - 01.2005
- Providing training for new staff
- Stock merchandising
- Dressing the window mannequins
- Customer service
- Lay by procedures
- Ordering and processing of stock orders
- Meeting individual sales targets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Diploma of remidial massage -
Evolve college Adelaide
01.2023
Certificate 4 -
Family youth and intervention
01.2023
Certificate In life coaching -
Australia Institute of life coaching
01.2019
Certifiate III Fitness -
Australian Institute of Fitness
01.2017
Certificate III beauty services -
Adelaide Tafe
01.2004
Certificate IV Beauty Therapy -
Adelaide Tafe
01.2004
year 12 -
mary mackillop college
01.2002
Skills
- Organised
- Positive Attitude
- Great interpersonal skills
- Exceptional communication written and oral skills
- Strong motivation and initiative
- Professional ability to maintain boundaries
- Works well both autonomously or as part of a team
- Special Needs Understanding
References
Ricky couzens, team leader AFSS, 0426 846 424
Amanda CANE, MANAGER EOS SPA, 0420885195, amandacane@hotmail.com
Michaela Dimopoulos, 0405 246 367, tmdimi1@bigpond.com
Timeline
MASSAGE AND BEAUTY THERAPIST
EOS SPA & WELLNESS
07.2022 - 11.2023
Youth support worker
Aboriginal Family Support services
03.2021 - Current
Personal assistant
Shane Daniel Business Coach
01.2019 - 03.2020
BEAUTY THERAPIST
ESSENTIAL BEAUTY CASTLE PLAZA
11.2018 - 04.2019
BEAUTY THERAPIST
ENDOTA SPA
01.2016 - 01.2018
Owner/operator
Jessica's beauty therapy
01.2009 - 01.2018
Beauty Therapist/Front Desk Patient Coordinator
skin & tonic beauty skin clinic
01.2007 - 01.2009
Sales Assistant
Witchery
01.2005 - 01.2007
Senior Therapist/Salon Coordinator
Beauty Secrets
01.2005 - 01.2007
Assistant Manager
Deborah K
01.2000 - 01.2005
Diploma of remidial massage -
Evolve college Adelaide
Certificate 4 -
Family youth and intervention
Certificate In life coaching -
Australia Institute of life coaching
Certifiate III Fitness -
Australian Institute of Fitness
Certificate III beauty services -
Adelaide Tafe
Certificate IV Beauty Therapy -
Adelaide Tafe
year 12 -
mary mackillop college
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