Jessica Sovilj

• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Updated and recorded customer or client information to maintain accounts.
• Greeted visitors and provided them with assistance.
• Prepared welcome packages for new hires containing relevant paperwork and other important details.
• Coordinated pick-up and delivery of express mail services.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

• Maintained an up-to-date knowledge of all products available in the store.
• Mentored newly hired staff in upselling techniques to improve sales.
• Executed visual merchandising strategies designed to maximize sales potential.
• Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Provided customer service to shoppers, including answering questions and assisting with product selection.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Greeted customers upon entry to the store and provided a positive shopping experience.
• Bagged or packaged purchases and wrapped gifts.
• Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Ensured a clean, organized working environment by cleaning shelves, counters, windows and floors.
• Utilized point-of-sale system to process credit card payments accurately.
• Attended store meetings to discuss changes in store policy or procedure.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.

• Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
• Investigated stock discrepancies through regular audits of backroom locations.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Delegated tasks and communicated expected deadlines to team members, supervising task completion.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Developed relationships with customers by providing knowledgeable advice about products.
• Cultivated loyal customer base by providing excellent customer service.
• Developed loyal customer base through engagement and capture of customer phone and e-mail information.
• Greeted customers and offered assistance in finding needed items.
• Analyzed sales figures to identify trends and opportunities for improvement.
• Produced thorough, accurate and timely reports of project activities.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Ensured compliance with local health and safety regulations in the store environment.
• Reconciled returns and exchanges quickly while following established procedures.
• Making Monthly KPIs

• Forecasted customer demand to set prices or credit terms for goods or services.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented campaigns and promotions to help with developing goods and services.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Monitored progress by establishing plans, budgets and measuring results.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Ensured compliance with all safety regulations throughout the store premises.
• Handled scheduling for store shifts to achieve adequate staffing.
• Analyzed market trends to identify opportunities for product expansion or improvement.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Assisted customers with product selection, answered queries and provided advice.

• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organised and detail-oriented with strong work ethic.

Various temporary assignments in positions such as:

• Customer Service officer
• Sales & promotional roles
• Management roles

• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Handled customer enquiries
• Prepare various reports
• Registered enrolment applications
• Present to potential clients
• Conduct marketing calls and mail outs.
• Make courtesy calls to clients and trainers.
• Organise travel bookings
• Personal assistant to Business Development Manager
• Attended classes to complete my traineeship certification

• Maintained visitor log for entering and leaving facility for security purposes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Maintained confidentiality of information regarding clients and company.
• Processed tax returns.
• Organise office catering Handled petty cash.
• General reception duties.