JESSICA SPRAGUE
Mulgrave
Summary
Professional representative with experience in customer outreach and sales. Skilled in communication, persuasion, and relationship-building. Strong focus on team collaboration and adaptability. Recognized for delivering results and exceeding targets.
Overview
13
13
years of professional experience
Work History
Customer Service & Appointments Officer
FOREST CONTACT
04.2022 - 07.2025
- Provided inbound and outbound customer service across varied campaigns
- Scheduled 30+ appointments per week, coordinating with internal calendars
- Entered and updated client information in CRM with 100% accuracy
- Handled customer queries and complaints with calm and effective solutions
- Supported admin functions including call logs, task tracking, and reporting
Customer Engagement & Sales Coordinator
NRG7
01.2021 - 03.2022
- Managed 60–80 daily calls across inbound inquiries and outbound follow-ups
- Booked qualified appointments and logged detailed CRM call notes
Customer Service & Telemarketing Representative
FORMPLEX
07.2015 - 12.2020
- Provided friendly phone service to customers about home improvement options
- Scheduled appointments and updated records in internal CRM systems
- Resolved a range of customer concerns and product queries professionally
- Entered call outcomes, notes, and feedback for reporting and QA purposes
Research Interviewer & Data Entry Assistant
ROY MORGAN
01.2013 - 07.2015
- Conducted social, political, and consumer research calls
- Entered and verified participant data with strong attention to detail
- Supported project teams with accurate survey results and contact records
- Managed contact lists, follow-up callbacks, and documentation
Education
PostGrad - Digital Marketing Leadership
RMIT
Bachelor of Fine Arts - Film
Monash University
01.2016
Skills
- Customer Service & Communication
- Inbound & Outbound Support (B2B & B2C)
- Complaint Handling & Issue Resolution
- Clear Verbal & Written Communication
- Rapport Building & Empathy
- CRM & Data Management
- CRM Systems: Salesforce, HubSpot, Zoho
- Accurate Data Entry & Contact Logging
- Workflow Tracking & Lead Management
- Reporting & Record Maintenance
- Administration & Coordination
- Appointment Scheduling
- Calendar & Workflow Tools
- Follow-Up & Customer Retention
- Time Management & Multitasking
Languages
English
Full Professional
Interests
- Avid Reader
- Swimming
- Outdoor Recreation
- I enjoy helping others and giving back to the community
- Gardening
Timeline
Customer Service & Appointments Officer
FOREST CONTACT
04.2022 - 07.2025
Customer Engagement & Sales Coordinator
NRG7
01.2021 - 03.2022
Customer Service & Telemarketing Representative
FORMPLEX
07.2015 - 12.2020
Research Interviewer & Data Entry Assistant
ROY MORGAN
01.2013 - 07.2015
Bachelor of Fine Arts - Film
Monash University
PostGrad - Digital Marketing Leadership
RMIT
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