Summary
Work History
Education
Skills
Languages
References
Timeline
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Jessica Stavros

Jessica Stavros

Mulgrave,VIC

Summary

Customer service professional with excellent interpersonal skills. Always striving to succeed and achieve goals, looking for a new challenge that is fulfilling and rewarding.

Work History

Service Receptionist

Waverley Motor group
Melbourne, Victoria
05.2024 - Current
  • Providing exceptional customer service at the front of the dealership, while providing all customers a warm welcome to the centre and assisting with all aspects.
  • Answering incoming phone calls and providing assistance over the phone and via email
  • Managing and sitting with the service advisors and helping them through everyday tasks with phone calls and customers
  • being assisting to my manager with helping with tasks or things where i can
  • Booking customers in for a service and assisting them where required and being as helpful as i can with great satisfaction.

Receptionist & Admin

Mazda Australia
Melbourne, Victoria
  • Providing exceptional customer service at the front office, providing all customers a warm welcome to the centre and assisting with all aspects
  • Answering incoming phone calls and providing assistance over the phone and via email
  • Completing front office and administration duties in accordance with the standard operating procedures.

Customer Service Consultant

TSA
Melbourne, Victoria
  • Provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner
  • Support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey.

Customer Service Consultant

Telstra
Melbourne, Victoria
  • Credit management, collections & inbound/outbound enquires
  • Provide a consistent service standard all customers, using a first-time right mindset
  • Managing own work performance to meet set objectives
  • Using documented knowledge Bases to diagnose and resolve issues
  • Ensure every customer is treated with an empathetic approach.

Warehouse Assistant

Every Bit Organic
Melbourne, Victoria
  • Inward goods, generating appropriate labeling ensuring orders are completed
  • Dispatch to pick and pack customer orders, replenishments and movements
  • Warehouse and Stock Control: Reporting stock discrepancy issues, stock takes, and general warehouse housekeeping, and cleanliness.

Education

Year 12 Graduate -

01.2016

Skills

  • Exceptional customer service
  • Front office and administration duties
  • Phone and email assistance
  • Interpersonal skills
  • Accurate and efficient service
  • Patient support and information
  • Credit management and collections
  • Inbound/outbound inquiries
  • Work performance management
  • Issue diagnosis and resolution
  • Empathetic approach to customers
  • Warehouse operations
  • Stock control and reporting

Languages

English

References

Available upon request

Timeline

Service Receptionist

Waverley Motor group
05.2024 - Current

Receptionist & Admin

Mazda Australia

Customer Service Consultant

TSA

Customer Service Consultant

Telstra

Warehouse Assistant

Every Bit Organic

Year 12 Graduate -

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Jessica Stavros