Jessica Stedman
Bentley Park,QLD
Summary
Application for Chiropractic Assistant (Receptionist) advertised on Jora.
My name is Jessica Stedman (41 yo).
I have just relocated to Cairns from Bairnsdale, Victoria with my five year old son and wish to seek permanent part-time employment to cement our future here.
With excellent administration and customer service skills, I believe I would be well suited to join your team.
I have a welcoming and friendly nature and would be committed to provide a positive experience for your clients.
Overview
17
17
years of professional experience
Work History
Veterinary Nurse/Veterinary Liaison
Lakes Entrance Veterinary Hospital
01.2021 - 01.2024
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded pet symptoms and documented medical observations made by the Vet to record accurate medical history to put on the patient's medical records.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Processed new patients and updated client records with key information using standardised registration systems and encrypted databases.
- Prepared, sterilised and maintained medical instruments and equipment.
- Booking appointments for Consultations, Surgery, Procedures and Nurse appointments face to face and over the phone.
- Maintained detailed records of animal health care and diagnostic treatments.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in preparation and administration of anaesthesia for surgical processes.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted veterinarians with radiographs and ultrasounds.
- Trained and mentored new staff.
- Successfully communicated with entities inside and outside of business.
- Collected, arranged, and input information into database system.
- Assisted Vet in Consultations and Surgery.
- Provide accurate advice on parasite control, nutrition, medications, surgery, post operative etc.
- Delivered excellent and professional customer service in all situations.
- All aspects of Reception duties, including opening and closing the Hospital and end of day.
- Euthanasia assistance
- Animal handling
- Medication dispensing
- Attended all training meetings and completed training tasks.
Front of House Server/Customer Service
The Travelling Squid, Food Van
06.2016 - 12.2020
- Provided excellent customer service, recommended items, and recorded order information.
- Processed orders in a timely manner in an extremely busy environment at large festivals and events.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening and closing procedures of the food van.
- Maintained order efficiency and accuracy through clear communication.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Paid attention to detail while completing orders.
Customer Service Officer
RSPCA Burwood East, RSPCA Pearcedale VIC
07.2007 - 09.2014
- All-round administration and front of business duties.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Data entry for the Veterinary Clinic and Animal Shelter.
- Carried out adoptions, surrenders and admissions of animals.
Skills
- Providing excellent and professional customer service
- Attention to detail
- Strong Communication abilities
- Organised, neat and well presented
- Kind and empathetic
- Interpersonal skills
- Patience
- Positivity
- Problem solving skills
- Fast learner and adaptability to anything new
- Time management and great work ethic
- Computer and typing skills
- Confidential Medical record-keeping
Timeline
Veterinary Nurse/Veterinary Liaison
Lakes Entrance Veterinary Hospital
01.2021 - 01.2024
Front of House Server/Customer Service
The Travelling Squid, Food Van
06.2016 - 12.2020
Customer Service Officer
RSPCA Burwood East, RSPCA Pearcedale VIC
07.2007 - 09.2014
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