- Training Program Design & Delivery
- Process Documentation & SOP Creation
- Team Leadership (Onshore & Offshore)
- Project Coordination
- Complaint & Escalation Handling
Highly organised and detail-oriented Operations Supervisor with strong written and verbal communication skills. Experienced in leading onshore and offshore teams, delivering staff training, and driving process improvement within clinical environments. Proven success in leading cross-functional teams and implementing new practice management systems, resulting in improved efficiency and reduced onboarding times.
SQL
Standard Mental Health First Aid: Completed November 2022
Mental Health First Aid Australia
Contact Centre Management Fundamentals: Completed February 2024
OmiTouch
Fundamentals of Culturally Responsive Practice: Completed August 2023
SSI