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Enterprising Account Manager with 10 years of experience in Customer and Client Relationship industry. Expert in Excel and client relations with proven success streamlining processes for optimized client satisfaction. Dedicated to detailed, accurate and proactive work. Client Services Manager providing leadership to COOs and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees.

Goal-oriented individual with distinguished client relations experience for over 30 years. Looking for a company that offers a positive atmosphere to learn and implement new skills for the betterment of the organization. Experienced professional with a history of working in Client Development, Client Service and the Financial Services Industry. Quick learner, organized individual with a vast knowledge of customers satisfaction. Experienced in client communication, management, and team leadership Managed portfolios for many elite Fortune 500 Companies.

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

A natural leader experienced in driving team successes by motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. I have excellent interpersonal skills, am successful at managing multiple projects simultaneously with a high degree of accuracy, and have the willingness to take on added responsibilities to meet team goals. My objective is to secure a challenging career position to apply my skills while expanding my knowledge.

I specialize in customer relationship management (CRM), business development and effective project management - consistently delivering high client satisfaction. My background as assistant bank teller at Metro Bank adds to my organizational proficiency and compliance with financial regulations. With an educational background in both Marketing and Finance, I offer a comprehensive skill set and a proven track record of delivering exceptional results. My strong suit is cultivating relationships with affluent clients,

Jessica Stitz

Overview

Work History

Client Account Manager

Fault & Emergency Customer Service Officer

Pit Operator

Salon Manager

Administration Assistant

Apprentice Hairdresser Turned Salon Manager

Education

Certifcate 111 - Surface Extractions (mining)

Certificate 111 - Hairdressing

High School Diploma -

References

Timeline

Client Account Manager

Fault & Emergency Customer Service Officer

Pit Operator

Salon Manager

Administration Assistant

Apprentice Hairdresser Turned Salon Manager

Certifcate 111 - Surface Extractions (mining)

Certificate 111 - Hairdressing

High School Diploma -

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