Jessica Stojovski
Bardwell Valley,NSW
Summary
My overall objective is to seek and maintain full-time a position that offers professional challenges utilizing interpersonal skills, excellent time management and communication skills.Organised and dependable candidate successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Excellence Representative
Carbiz Accident Replacement Vehicles
04.2023 - Current
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Enhanced company reputation by providing exceptional customer service and support.
- Gathered, organized and input information into digital database.
- Cultivated lasting partnerships with industry professionals, ultimately increasing referral business as well as long-term client retention rates.
- Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
- Maintained database systems to track and analyze operational data.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Social Media Account Manager
LASH UP BY STEPH
01.2023 - Current
- Create visually appealing, multimedia content
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Implemented hashtag strategies to increase post visibility on various platforms such as Instagram and Twitter.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Consider every aesthetic detail of a social post, from images to links to formatting of copy
- Lead productive brainstorms that bring out their teammates’ best ideas
- Hone and expand on brand’s voice and person
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Taught in-house employees strategies for successful internal and external communications.
English Tutor
North Shore Coaching College
03.2022 - 09.2023
- Prepared students for standardized tests such as TOEFL or IELTS exams by focusing on test-taking strategies alongside content mastery.
- Established rapport with students, fostering open communication and creating a supportive learning atmosphere.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Administered standardized tests to assess student strengths and weaknesses.
- Improved student comprehension of complex texts by employing various teaching methods tailored to individual learning styles.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Improved students' written and verbal English skills through personalized learning programs.
- Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.
- Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Mentored and coached students with focus on developing independence and self-confidence.
- Adapted lesson plans to accommodate diverse student needs, ensuring equitable access to content and learning opportunities for all.
Packer and Stock Management
JPL GROOUP
04.2022 - 03.2023
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Aided in maintaining stock levels by promptly notifying supervisors of low supplies or damaged items.
- Sorted and stacked finished items.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Recorded product, packaging and order information on specified forms.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Counted items to verify accuracy of orders.
- Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
- Completed daily orders with expert picking and packing of shipments.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Placed items into bags, boxes or other containers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Sales and Marketing Manager
Lion Dance Kids
01.2021 - 01.2023
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Established performance metrics, tracking progress towards goals and making adjustments as necessary.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Developed key account relationships for improved client retention and long-term partnerships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Assistant Manager
Snapfitness (Mascot, NSW & Maroubra, NSW)
01.2022 - 10.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reviewed sales and gross profit report to assess company efficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Representative
Crunch Fitness Gym
01.2021 - 06.2021
- Generated new leads through networking and attending industry events.
- Used in-store system to locate inventory and place special orders for customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Managed efficient cash register operations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Trained and mentored new sales representatives.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
McDonald's Employee
McDonald's Resturant
01.2016 - 01.2020
- Cash handling knowledge (credit card transactions, correcting change and refunds, inserting discounts when needed)
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Uber preparation and service knowledge
- Cleaning store for presentation.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Communications, Social Media And Marketing
Macquarie University
North Ryde, NSW2024
High School Certificate -
Oatley High School
Oatley01.2019
Skills
- Data entry proficiency
- Market Research
- Microsoft Office and Adobe
- Dependable and Responsible
- Critical Thinking and Problem-Solving
- Time Management
- Computer Skills
- Data Entry
- Digital marketing
- Customer Relationship Management (CRM)
- Communications expertise
- Marketing and Advertising
- Staff Training
- Analytical Thinking
- Client Relationship Building
- Strong Verbal and Digital Communication
Personal Information
Date of Birth: 11/01/02
Volunteer Experience
Student Assistant Teacher, Bexley North Primary School
- Communication skills between me and all ages.
- Self, project and time management skills.
- Computer knowledge (Microsoft knowledge and excel) .
- Digital and Financial literacy and technical writing skills.
- Receptionist knowledge: submitting applications, entry forms, how to mark attendance, etc.
Placement Showcase for Entertainment, Oatley Senior College
- Team cooperation work skills.
- Constructed scaffolding within safety guidelines.
- Customer service skills and working within safety measures.
- Set up specialised equipment and staging variety of performances.
- Receptionist, cash register and money handling knowledge.
Peer Support, Penshurts Girls High School
- Entertain and acclimate new year 7 students from transition from primary to high school.
- Helped solve disputes and problems.
- Leadership skills and problem-solving skills.
- Communication and teamwork skills.
- Supported them in friend making, finding hobby and interest and gain confidence.
References
Angela Price, Head Teacher, Creative & Performing Arts Georges River College – Oatley Senior Campus
- 0417217970
Vilma Atanasova, Owner of Simply Boxes
- 0429816905
Ivan Stojovski, Owner of Ace Innovation
- 0418263907
Damian Yazbeck, Club Manager Snap Fitness Mascot
- 0433619618
- damian.yazbeck@gmail.com
Vuk, Only Quality People Co-Owner
- 0421 451 546
- vuk@onlyqualitypeople.com.au
Timeline
Customer Excellence Representative
Carbiz Accident Replacement Vehicles
04.2023 - Current
Social Media Account Manager
LASH UP BY STEPH
01.2023 - Current
Packer and Stock Management
JPL GROOUP
04.2022 - 03.2023
English Tutor
North Shore Coaching College
03.2022 - 09.2023
Assistant Manager
Snapfitness (Mascot, NSW & Maroubra, NSW)
01.2022 - 10.2022
Sales and Marketing Manager
Lion Dance Kids
01.2021 - 01.2023
Sales Representative
Crunch Fitness Gym
01.2021 - 06.2021
McDonald's Employee
McDonald's Resturant
01.2016 - 01.2020
Bachelor of Arts - Communications, Social Media And Marketing
Macquarie University
High School Certificate -
Oatley High School
Similar Profiles
Hannah DuckittHannah Duckitt
Customer Service Executive at CarbizCustomer Service Executive at Carbiz
Maria Susana ChiribogaMaria Susana Chiriboga
Customer Service Executive at CarbizCustomer Service Executive at Carbiz
Ashley ForbesAshley Forbes
Claims and Collection Officer at Carbiz RentalClaims and Collection Officer at Carbiz Rental