Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Stone

Ascot,WA

Summary

Hello, Im Jess. I'm an extremely motivated hard working person. With a passion for beauty and makeup. I've worked in hospitality most of my life while doing makeup services on the side as a hobby I've loved doing. I am also an artist who does art in her free time and if im not doing that another hobby of mine is gaming. I'm bright and bubbly and I've been told im easy to get along with and that my personality really shines through. I have a willingness to try anything and to learn new roles as i get older in life!


I am a well experienced cafe and hospitality worker, i understand the importance's of customer service and working as a team, i am looking to move forward in life and learn something new, I'd love a job that closely relates to my artistic skills, so i can make use out of my talent in makeup and art.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cafe Manager

Jaffle Shack
08.2023 - 08.2024
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as cash register counting, and supply ordering.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

Receptionist

Dongara Hotel Motel
10.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Bartender

Southerlys Tavern
05.2022 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Barista

Starfish Cafe/ Poppies
05.2021 - 05.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, and other equipment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Cleaner

Leander Reef Holiday Park
11.2019 - 03.2020
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.

Bartender

Dongara Hotel Motel
08.2018 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Waitress

Dongara Hotel Motel
09.2017 - 02.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Answered customers' questions, recommended items, and recorded order information.

Education

No Degree -

Dongara District High School
Dongara, WA

Skills

  • Barista skills
  • Customer engagement
  • Coffee shop operations
  • Customer experience management
  • Cafe operations
  • Cafe inventory
  • Safe food handling
  • POS terminal operation
  • Money handling
  • Staff supervision
  • Critical thinking
  • Supply ordering and management
  • Managing deliveries
  • Catering services
  • Motivated mindset
  • Willingness to learn new things
  • Ability to manage

Certification

Level 1 and 3 in make-up artistry.

  • Make-up Artist Certification - Level 1 and 3 in make-up artistry.
  • [Perth Make-up Academy]

Timeline

Cafe Manager

Jaffle Shack
08.2023 - 08.2024

Receptionist

Dongara Hotel Motel
10.2022 - 04.2023

Bartender

Southerlys Tavern
05.2022 - 01.2023

Barista

Starfish Cafe/ Poppies
05.2021 - 05.2022

Cleaner

Leander Reef Holiday Park
11.2019 - 03.2020

Bartender

Dongara Hotel Motel
08.2018 - 02.2019

Waitress

Dongara Hotel Motel
09.2017 - 02.2019

No Degree -

Dongara District High School

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Jessica Stone