Jessica Strang
Killara,Australia
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
Work History
HASI Plus Community Service Worker
Mission Australia
04.2022 - Current
- Provided safe, effective, and recovery-oriented mental health support for highly complex HASI Plus participants.
- Implemented trauma-informed, recovery-oriented, and person-centred frameworks to tailor supports according to participants' recovery goals.
- Established positive relationships with participants, families, and external stakeholders, including engagement with NDIA, Primary Health Network professionals, and Community Mental Health Service Providers.
- Supported day-to-day living skills, tenancy management, health needs, and medication management.
- Collaborated with stakeholders to achieve participants' recovery goals and ensured compliance with organisational policies and procedures.
- Maintained accurate case notes and administrative tasks using the MA Connect program.
Medical Receptionist
Belrose Medical Centre
12.2017 - 08.2018
- Community medical facility with General Practitioner, Nurse and Psychologist services. - Organised daily schedules and correspondence between health professionals, external services, including allied health and hospitals, and patients. - Developed an understanding of the biomedical practice in the clinical setting. - Processed payments and liaised with Medicare and private health insurers.
Education
Master of Social Work (Qualifying) - Social Sciences
Western Sydney University
Sydney, NSW2026
Bachelor of Psychological Science -
The University of Newcastle, Australia
12.2021
Skills
- Demonstrated understanding of the recovery model and psychosocial rehabilitation
- Experience in coordinating care for individuals with complex support needs, including mental health issues, homelessness, trauma, and family separation
- Computer literate with proficiency in using Mission Australia intranet programs and supporting others in technology use
- Established networks and relationships with local services including local Assertive Outreach Team and clinicians
- Availability to work a variety of shifts including overnight
- Commitment to cultural diversity, equal employment opportunity, legislative compliance, and workplace health and safety
University Experience
Work Integrated Learning Placement, Dr. Linda Campbell, 02/2020, 08/2020, Transcribed data for a publishable research report on 22Q11.2 Deletion Syndrome.
Professional Development
- First Aid Accredited, CBD College, Newcastle
- Mental Health First Aid Accredited, Mental Health First Aid Australia
- ASIST - Applied Suicide Intervention Skills Training, LivingWorks Australia
- safeTALK - suicide education training, LivingWorks Australia
- Accidental Counsellor, Lifeline Macarthur
- Mental Health Review Tribunal Training, Michael Antrum
- Introduction to Vicarious Trauma, Jackie Burke Psychology and Consulting
- Introduction to Disability Awareness Training, Disability Awareness
- Motivational Interviewing, Mental Health Coordinating Council
- Tackling Tobacco eLearning, Cancer Council
- Connecting Physical and Mental Health Training, Mental Health Coordinating Council
- Medical Reception Training Course, Wesley Institute of Training
- ABA Therapist Training Course, The Lizard Centre, Sydney
Volunteer Experience
- Wellbeing Team Member, Feel the Magic, 07/2021, present, Non-profit organisation offering free grief support for children and their families. - Co-facilitated Camp Magic weekend. - Assisted wellbeing staff in the facilitation of the Family Day Camp grief program. - Engaged with children aged 7 to 15 years during resilience and teamwork centred activities. - Trained as a Camp Magic mentor.
- Telephone Crisis Supporter, Lifeline Harbour to Hawkesbury, 08/2016, 03/2019, Non-profit organisation providing free Telephone Crisis Support in Australia. - Volunteered regular service of mental health and suicide prevention support via telephone. - Offered guidance towards appropriate assistance and resources for callers in crisis. - Followed organisational models, participated in personal development trainings and engaged in group supervision.
References
- Ashley Walker, Program Manager, HASI Plus - Mission Australia, walkeras@missionaustralia.com.au
- Katherine Edmunds, Psychologist, HASI Plus - New Horizons, kedmunds@newhorizons.org.au
- Dr. Linda Campbell, Clinical Psychologist/Senior Lecturer, School of Psychology, The University of Newcastle, 2308, linda.e.campbell@newcastle.edu.au
Timeline
HASI Plus Community Service Worker
Mission Australia
04.2022 - Current
Medical Receptionist
Belrose Medical Centre
12.2017 - 08.2018
Master of Social Work (Qualifying) - Social Sciences
Western Sydney University
Bachelor of Psychological Science -
The University of Newcastle, Australia
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