Jessica Street
Skye,VIC
Summary
Dynamic Front of House Manager with a proven track record at Frankie's Coffee & Eats, excelling in guest relations and conflict resolution. Enhanced dining experiences through effective staff management and training, boosting team morale and reducing turnover. Skilled in POS operations and food safety compliance, consistently meeting restaurant operational standards and customer expectations.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Frankie's Coffee & Eats
Carrum Downs, VIC
01.2021 - 07.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Collaborated with chefs to create seasonal menus and promotional offers.
Front of House Server
Fratellis
Frankston, VIC
03.2018 - 12.2020
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Education
Thornlie Christian College
Southern River, WASkills
- Guest Relations
- Conflict Resolution
- Staff Management
- Hiring
- Training and mentoring
- Food Safety Compliance
- Complaint Handling
- POS system operations
- Restaurant Operations
- Employee Scheduling
- Health department inspections
- Staff Motivation
- Upselling strategies
- Service prioritization
- Customer Service
- Reliable and Responsible
- Critical Thinking
- Money Handling
Timeline
Front of House Manager
Frankie's Coffee & Eats
01.2021 - 07.2024
Front of House Server
Fratellis
03.2018 - 12.2020
Thornlie Christian College