JESSICA STUART
Ripley ,QLD
Summary
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Elite Lash Supplies & Training / Elite Lash & Brow
Ipswich, QLD
01.2017 - Current
- Train students in efficient service, and develop rigorous training program online and in person
- Established positive and ongoing professional relationships with customers and co-workers
- Assess students and create customized workout plans according to their own strengths and abilities
- Assign work schedules, following work requirements, to ensure quality and timely delivery of services
- Resolve customer complaints regarding worker performance or services rendered
- Managed day-to-day business operations stock control, stock ordering and online content.
- Assessed income and expenses and adapted plans to improve profit levels.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Trained and motivated employees to perform daily business functions.
Lash Technician & Trainee Nail Technician
Naughty Nails & Beauty
Cairns, Qld
05.2015 - 09.2015
- Advised clients with information on services and/or products to accommodate their needs
- Responsible for Eyelash extensions, manicure and pedicures as per correct procedures Worked for all aspects of waxing, including eyebrows, face, leg, underarm etc
- Advanced technical skills in Acrylic and Gel Enhancements, Spray Tanning
- Answered Phone, scheduled Clients & Rebooking and consolidated financial records of cash flow to measure profitability
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application
- Assisted clients in selection of lash length and color to create desired effects
- Scheduled, confirmed and carried out lash services at salon
Business Partner/Co-owner
J&J Concrete and Civil
Mount Isa, QLD
12.2013 - 07.2015
- Use accounting software Xero to invoice and reconcile accounts
- Complete payroll from employee timesheets and adhoc tasks as required
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards
- Assisted in recruiting, hiring and training of team members
Lash Technician & Trainee Beauty Therapist
Sanctum Skin & Spa
Mount Isa, QLD
01.2014 - 04.2015
- Responsible for Eyelash extensions, Eyelash & eyebrow tinting and Eyelash perming
- Educated clients on services, procedures, eyelash extensions, glue, and after care of eyelash extension
- Ensured cleanliness and sanitization of tools & work areas
- Manicure & pedicures as per correct procedures and all aspects of waxing, including eyebrows, face and legs.
Administration Assistant
St Mary McKillop Early Learning
Mount Isa, QLD
03.2014 - 12.2014
- Composed, prepared, edited, and distributed correspondence and other department documents
- Handled confidential information with discretion and demonstrated customer focus with professionalism
- Answered telephone inquiries from customers, operated office equipment such as photocopiers, computers and faxes
- Tend to visitors and assist other staff in the organization with their inquiries
- All aspects of accounts including banking, credit control/reports or payroll functions
- Adhoc tasks as required
- Managed accounts payable and receivable
Sales Consultant
Telstra Shop
Mount Isa, QLD
03.2014 - 08.2014
- Sold Telstra products, finalized contracts, provided excellent customer service and met monthly KPI’s
- Build rapport and utilize customer experience worksheets to find out more about customers
- Kept track of special orders, damaged products , addressed key client queries and resolved them in an expedited manner
- Identified up-sell opportunities to drive additional revenues; exceeding customer interaction and expectations.
Childcare Assistant
Good Start Early Learning
Cairns, QLD
03.2012 - 04.2013
- Communicated with parents and guardians regarding children's progress and daily activities
- Observed and recorded children’s growth, behavior and development, and discuss these with parents
- Prepare play and learning materials and set up the children’s environment
- Established and maintained a safe play environment for the children
- Assisted children with daily routines such as toileting, dressing, eating and sleeping
- Guided children’s behavior and social development, prepare light snacks and meals.
Sales Assistant
Best & Less
Cairns, QLD
12.2007 - 06.2008
- Analyzing customer requirements and recommended suitable products and services
- Identify referral opportunities and cross sell bank services effectively
- Handle money, balanced currency, cash and checks in cash drawer at the end of closing
- Initiated and opened new accounts, attempt to resolve issues & problems with customer's accounts
- Provided excellent Customer service, greeted clients, assisted them in financial transactions
- Acted as department manager and adhoc tasks as r equired.
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Developed and maintained strong working relationships with professionals within assigned territory
Education
Success-driven and self-motivated professional with -
Broome Senior High School
Broome, WASkills
- Relationship and Team Building
- Executive Leadership
- Judgement and Decision Making
- Complex Problem Solving
- Profit and Loss Management
- Employee Motivation and Performance
- Organizational Development
- Program Administration
Certification
- Currently Studying Cert 4 in Crime and Justice Studies
- Certificate IV in Training & Assessment
- Application of Lash Extensions
- Certificate 2 in Nail Technology
- RSA
- Apply First Aid
Hobbies
- Time with Friends & Family
- Outdoor Exercise
- Travel
- Weekend Sports with my children
Additional Information
Candice Davies - Owner, Naughty Nails and Beauty 0421 451 657 or (07) 4041 0218
Jocelyn Robinson - Director, St Mary McKillop Early Learning 0409 888 732 or (07) 4743 3955
Qi (pronounced Chi) Wei – Owner, Sanctum Skin & Spa 0412 984 819 or (07) 4743 1431
Cherena Terell – Director of Good Start Early Learning (07) 4054 1500
Timeline
Owner/Operator
Elite Lash Supplies & Training / Elite Lash & Brow
01.2017 - Current
Lash Technician & Trainee Nail Technician
Naughty Nails & Beauty
05.2015 - 09.2015
Administration Assistant
St Mary McKillop Early Learning
03.2014 - 12.2014
Sales Consultant
Telstra Shop
03.2014 - 08.2014
Lash Technician & Trainee Beauty Therapist
Sanctum Skin & Spa
01.2014 - 04.2015
Business Partner/Co-owner
J&J Concrete and Civil
12.2013 - 07.2015
Childcare Assistant
Good Start Early Learning
03.2012 - 04.2013
Sales Assistant
Best & Less
12.2007 - 06.2008
Success-driven and self-motivated professional with -
Broome Senior High School
- Currently Studying Cert 4 in Crime and Justice Studies
- Certificate IV in Training & Assessment
- Application of Lash Extensions
- Certificate 2 in Nail Technology
- RSA
- Apply First Aid
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