Jessica Swan
Port Macquarei,NSW
Summary
I have years of experience to offer in customer service industries,
I am a people person, and I strive to work hard and achieve all targets set.
I can work well in either team environment or alone.
Overview
14
14
years of professional experience
Work History
Administration Clerk
JR Richards
Port Macquarie, NSW
04.2021 - Current
- Answered phone calls, responded to emails and routed incoming mail.
- Updated databases with new customer information or changes to existing accounts.
- Provided general office support such as photocopying, faxing and scanning documents.
- Entering in time target for payroll. Entering run sheets.
Sales Assistant
Ally Fashion
Port Macquarie, NSW
11.2019 - 04.2021
- Processed orders accurately and efficiently using a POS system.
- Ensured compliance with company policies and procedures at all times.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Wait Staff Member
Hogs Breath Cafe
Port Macquarie, NSW
07.2010 - 04.2021
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Greeted and welcomed customers, providing them with menus.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
Assistant Store Manager
COLETTE BY COLETTE HAYMAN
Port Macquarie, NSW
04.2016 - 11.2018
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
DIPLOMA OF BEAUTY - BEAUTY
Trendz Beauty
12-2014
High School Diploma -
UPPER COOMERA STATE COLLEGE
Upper Coomera, QLD12-2009
Skills
- Telephone Etiquette
- Data Entry
- Eye for detail
- Merchandising proficiency
- Goal-Oriented
- Stock management
- Opening and closing procedures
- Timesheet Processing
References
References available upon request.
Timeline
Administration Clerk
JR Richards
04.2021 - Current
Sales Assistant
Ally Fashion
11.2019 - 04.2021
Assistant Store Manager
COLETTE BY COLETTE HAYMAN
04.2016 - 11.2018
Wait Staff Member
Hogs Breath Cafe
07.2010 - 04.2021
DIPLOMA OF BEAUTY - BEAUTY
Trendz Beauty
High School Diploma -
UPPER COOMERA STATE COLLEGE
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