Jessica Thompson
Perth,WA
Summary
With strong communication and relationship building skills, I am highly motivated and goal orientated in all aspects of my professional career. I thrive from challenges with a willingness to learn, determination to do and ambition to succeed.
Overview
10
10
years of professional experience
Work History
Beautician
Luxx East Fremantle
Fremantle, Western Australia
10.2024 - Current
- Performed touch-ups and refills when needed, ensuring the highest quality of service was provided at all times.
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Followed up with clients via phone calls or emails after initial appointment in order to measure satisfaction level with results achieved.
- Greeted customers and answered their questions regarding eyelash extension services.
- Ordered necessary supplies to ensure a sufficient stock of products were available at all times.
- Assisted in developing new techniques for applying eyelash extensions.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Salon Owner/Operator
Brows And Lash X
Port Kenney, Western Australia
07.2021 - 07.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized and scheduled appointments for clients using software systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Created marketing strategies to increase clientele and expand the business.
- Mitigated business risks by working closely with staff members and assessing performance.
- Performed administrative duties such as filing paperwork and responding to emails.
- Delegated work to staff, setting priorities and goals.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Forecasted customer demand to set prices or credit terms for goods or services.
Warehouse Supervisor
Australian Produce Brokers
Canning Vale, Western Australia
06.2018 - 06.2019
- Assessed job sites to determine work needed.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Enforced company policies related to employee conduct in the workplace.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Directed receiving, warehousing, distribution and maintenance services.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Inspected equipment for wear, specifications adherence and issues.
- Completed or assisted with difficult or skilled tasks.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Supervised loading and unloading of materials from incoming trucks.
- Compiled, sorted and filed records of product orders, business transactions, and other activities.
Barista, Bar and Gaming Attendant
McCartins Hotel
Leongatha, Victoria
03.2015 - 04.2017
- Managed cash register and processed transactions with accuracy and integrity.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Checked brewing equipment for proper functionality.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created complex, hand-crafted beverages based upon customer preferences.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Monitored inventory levels of supplies and restocked when necessary.
Education
Certificate in Beauty Training - Beauty
Lockslash
Melbourne, VIC01-2023
Certificate in Beauty - Beauty
Lockslash
Melbourne, VIC01-2018
Certificate in Nursing - Health
Open2study
Melbourne, VIC03-2017
RSA - Hospitality
Avelling
Melbourne, VIC03-2017
Certificate in Psychology - Health
Open2study
Melbourne02-2017
Barista - Hospitality
Adult Learning
Melbourne, VIC01-2017
Food Handling - Hospitality
Adult Learninng
Melbourne, VIC01-2016
Certificate In Health - Health
Wintec
Hamilton, New Zealand12-2010
Skills
- Strong verbal communication
- Excellent attention to detail
- Strong interpersonal skills
- Self-motivated
- Extremely organized
- Creative problem solver
- Strong conflict resolution skills
- Active listening skills
- Customer oriented
- Quick learner
- Goal-oriented
- Good time management skills
- Highly dependable
- Motivated team player
Timeline
Beautician
Luxx East Fremantle
10.2024 - Current
Salon Owner/Operator
Brows And Lash X
07.2021 - 07.2024
Warehouse Supervisor
Australian Produce Brokers
06.2018 - 06.2019
Barista, Bar and Gaming Attendant
McCartins Hotel
03.2015 - 04.2017
Certificate in Beauty Training - Beauty
Lockslash
Certificate in Beauty - Beauty
Lockslash
Certificate in Nursing - Health
Open2study
RSA - Hospitality
Avelling
Certificate in Psychology - Health
Open2study
Barista - Hospitality
Adult Learning
Food Handling - Hospitality
Adult Learninng
Certificate In Health - Health
Wintec
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