Jessica Thomson
Bongaree,QLD
Summary
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Administrator
LRM Fire & Rescue
01.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions for onboarding.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
RTO Administrator
LRM Training Services
01.2023 - Current
- Answering incoming RTO calls and email inquiries
- Collecting and processing student enrollment forms
- Assisting with data entry into the RTO student management system
- Printing and distributing student certificates
- Maintaining customer files
- Assisting in the administration of training and student materials
- Undertaking general administrative duties
- Use of aXcelerate system for reporting
Administration/Customer Service
Bretts Timber & Hardware
01.2021 - 01.2023
- Administration Data entry Liaising with customers & suppliers Customer service, sales & quotations Stock & Inventory management control Purchasing & fulfilling orders Allocations for delivery runs
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service/Administration/Store Person
Reece Plumbing/Actrol
01.2016 - 01.2020
- Administration Sales, customer service and development Stock & Inventory management control Maintaining high standard of housekeeping Being a supportive team member All aspects of warehousing duties, forklift driving, receipting and dispatching
Customer Service/Administration/Store Person
Rexel Electrical Supplies
01.2011 - 01.2015
- Administration Sales, customer service and development Stock & Inventory management control Maintaining high standard of housekeeping Being a supportive team member All aspects of warehousing duties
Store Person
Nike - Toll Logistics
01.2002 - 01.2010
- RF Scanning, Pick packing Receipt/Despatch of all goods for both internal and external customers Forklift, turret driving and RF scanning Picking and replenishment of stock Inventory stock control and cycle counting Weekly courier run driving company transit van
Skills
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- aXcelereate
- Documentation And Reporting
- Document Management
- Business Administration
- New Hire Onboarding
- Document Control
- Record preparation
- Resource optimization
- Travel Arrangements
- Travel Coordination
References
- Danielle Kemp 0478 323 704 - LRM Fire & Rescue Office Manager
- Toby Lucas 0456 229 262 - LRM Fire & Rescue Regional Coordinator
- Philip McCabe 0412 370 718 - LRM Training Assessor Trainer
Timeline
Administrator
LRM Fire & Rescue
01.2023 - Current
RTO Administrator
LRM Training Services
01.2023 - Current
Administration/Customer Service
Bretts Timber & Hardware
01.2021 - 01.2023
Customer Service/Administration/Store Person
Reece Plumbing/Actrol
01.2016 - 01.2020
Customer Service/Administration/Store Person
Rexel Electrical Supplies
01.2011 - 01.2015
Store Person
Nike - Toll Logistics
01.2002 - 01.2010
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