Open To Work
Jessica Tiffany
Perth,WA
Work Preference
Summary
Compassionate and emotionally intelligent Community Services professional with hands-on experience supporting people with disability in outreach and community-based settings. Demonstrated ability to build trust, maintain professional boundaries, and deliver person-centred, trauma-informed support. Known for reliability, cultural sensitivity, and strong communication skills aligned with NDIS values.
Overview
1
1
year of professional experience
6
6
Certifications
Work History
Crew Member
McDonald’s Australia
O'Connor, Australia
09.2025 - Current
- Worked in a high-volume customer service environment.
- Followed strict safety, hygiene, and operational procedures.
- Demonstrated reliability, adaptability, and professional conduct.
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness of work areas and dining spaces throughout shifts.
- Assisted team members with training on operational procedures and safety practices.
- Handled cash transactions accurately at the front counter and drive-thru.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
Sales Administrator
DMJ Glass
Rivervale, Australia
07.2024 - Current
- Provided administrative support including scheduling, data entry, and client communication.
- Managed sensitive information with accuracy and confidentiality.
- Liaised with internal teams and external clients to ensure smooth service delivery.
- Managed customer inquiries and provided product information efficiently.
- Coordinated order processing and ensured timely fulfillment of requests.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Recognized security risks to properly handle situations.
- Provided administrative support to sales team by preparing and organizing customer data.
- Created invoices and processed payments from customers in accordance with company policies and procedures.
Outreach Worker
Hope Community Services
Perth, Australia
11.2025 - 11.2025
- Provided outreach and community-based support to young people with all abilities.
- Assisted participants in accessing community resources and support services.
- Provided crisis intervention services when needed.
- Built trust-based relationships with participants requiring flexible and non-clinical engagement.
- Supported community participation, routine building, and independent living skills.
- Applied trauma-informed and strengths-based approaches.
- Maintained confidentiality, duty of care, and professional boundaries.
- Collaborated with team members to create individualized support plans.
- Provided emotional support and guidance to clients during challenging situations.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Gathered feedback from participants regarding their experiences with the program.
Crew Team Member
Bakmie House
Kardinya, Australia
01.2025 - 08.2025
- Worked in front-of-house and kitchen roles in a fast-paced environment.
- Delivered consistent customer service to diverse clientele.
- Demonstrated teamwork, time management, and emotional regulation under pressure.
- Provided friendly customer service and addressed inquiries effectively.
- Prepared food items following company standards and safety guidelines.
- Maintained cleanliness in dining and kitchen areas throughout shifts.
- Assisted team members in coordinating tasks during peak hours.
- Restocked inventory of supplies to ensure operational efficiency.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Served food quickly for positive guest experiences.
- Packed fast food products in approved containers, cups, and bags.
- Tailored orders to address customer allergies and gluten concerns.
Disability Support Worker
Cahoots
Bayswater, Australia
04.2025 - 04.2025
- Delivered person-centred support in community and activity-based settings.
- Supported social, recreational, and life-skills development.
- Responded calmly to emotional distress and behavioural challenges.
- Worked collaboratively with team members to ensure participant safety and dignity.
- Assisted participants with daily living activities and personal care needs.
- Provided emotional support and companionship to individuals with disabilities.
- Maintained accurate records of client progress and services provided.
- Facilitated communication between clients, families, and support staff.
- Guided participants in development of skills and strategies for dealing with individual problems.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained records of services provided, client progress, and goals achieved.
- Organized recreational and educational activities for clients according to individual needs.
- Educated clients on options to assist in making informed decisions.
Education
Diploma of Community Services - Community Services
South Metropolitan TAFE
Perth, WA06-2026
Certificate IV in Community Services - Community Services
South Metropolitan TAFE
Perth, WA06-2025
Certificate III in Community Services - Community Services
South Metropolitan TAFE
Perth, WA12-2024
Skills
- Person-centred support
- Crisis intervention
- Community outreach
- Customer service
- Life skills development
- Professional boundaries
- Housekeeping
- Leadership qualities
- Teamwork and collaboration
- Attention to detail
- Multitasking and organization
- Emotional support
- Client communication
- Diversity awareness
- Safety awareness
- Cleaning and sanitizing
- Strengths-based support
- Disability support
- Psychosocial support
- Community access
- Social inclusion
- Behaviour awareness
- De-escalation
- Trauma-informed practice
- Professional communication
- Documentation
- Cultural competence
- Emotional intelligence
- Team collaboration
- Reliability
- Client confidentiality
- First aid and CPR
Certification
First Aid Certificate HLTAID011
References
References available upon request.
Timeline
Outreach Worker
Hope Community Services
11.2025 - 11.2025
Crew Member
McDonald’s Australia
09.2025 - Current
Disability Support Worker
Cahoots
04.2025 - 04.2025
Crew Team Member
Bakmie House
01.2025 - 08.2025
Sales Administrator
DMJ Glass
07.2024 - Current
Diploma of Community Services - Community Services
South Metropolitan TAFE
Certificate IV in Community Services - Community Services
South Metropolitan TAFE
Certificate III in Community Services - Community Services
South Metropolitan TAFE