Jessica Tini
Perth,WA
Summary
Experienced and compassionate professional with a strong commitment to providing exceptional case management and client advocacy. Equipped with necessary skills and expertise to effectively support individuals in achieving their goals and meeting their specific needs. Possessing extensive knowledge of various services and professionals that are relevant and beneficial for clients. Committed to making a positive impact and facilitating progress for those in need.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Assistant Volunteer
The Salvation Army Thrift Store
2023.10 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Communicated with staff members to stay informed about volunteer opportunities and events.
2IC Dairy and Freezer Assistant
Alkimos Fresh IGA
2021.05 - 2023.10
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Developed strong relationships with suppliers, fostering trust and collaboration that resulted in more reliable delivery timeframes and improved overall product quality.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Ensured compliance with all health codes regarding freezer temperature settings and overall sanitation practices within the department.
- Streamlined product stocking processes, ensuring timely availability of products for customers and minimizing out-of-stock situations.
Early Childhood Educator
Little Bucket Butler
2020.02 - 2021.04
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Maintained ongoing communication with parents about children's achievements and areas for improvement, building strong family-teacher relationships.
- Provided emotional support and guidance to children, fostering sense of security and belonging.
- Promoted language development skills through storytelling and open-ended questions, increasing students' vocabulary and comprehension abilities.
- Helped new preschool children get used to classes by giving one-on-one support.
- Incorporated music, art and literature into curriculum.
Night Shift Supervisor
7-eleven
2019.10 - 2021.01
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Built trustful relationships with customers to encourage return visits.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Conducted regular inspections of fuel storage tanks to prevent possible accidents.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Responded to customer requests efficiently and with knowledgeable assistance.
Night Fill 2IC
Woolworth's Joondalup
2016.09 - 2019.09
- Maintained a strong customer focus within the department and maintained a positive working environment
- Developed a strong OH&S culture and ensured safe work practices are adopted
- Trained less experienced inventory workers
- Addressed any problems, obstacles or challenges
- Advocated for safety for myself and the team
- Carried out replenishing and merchandising of stock in the supermarket
- Moved stock from stock room/storage bay to shop floor with use of lifting pallet truck
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
Waitress and Bartender
Broken Spokes Restaurant & Guadas Nightclub
2016.01 - 2016.05
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Program Manager
Skids
2015.01 - 2015.12
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Improved communication with parents by providing regular updates on their children''s progress and behaviour during before and after school care sessions.
- Oversaw program compliance with requirements, schedule and budget
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated snack preparation for students during program hours while adhering to strict dietary guidelines and allergy restrictions.
- Supported students'' academic growth by offering homework assistance and tutoring when needed.
- Observed play activities to identify positive behaviour and areas in need of improvement, implementing behaviour redirection where appropriate.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Event Coordinator
True Audio
2014.03 - 2015.01
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Developed creative marketing materials that generated interest and boosted event attendance.
Childcare Educator
Playcentre
2010.01 - 2012.01
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Observed child behaviour to assess their needs and plan activities accordingly.
- Developed lesson plans that were stimulating and engaging for the children.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Participated in workshops, trainings and conferences to improve educational skills.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
Education
Certificate II - Early Childhood Education
Playcentre Glen Innes
Glen Innes, AuklandCertificate III - Early childhood
Career College
New Zealand2007
Manukau Institute of Technology
2004
NCEA Level 2 -
Edgewater College
New Zealand12.2003
Skills
- A passion for demonstrating leadership abilities that develop and inspire high performing teams
- Strategic Planning
- Policy Implementation
- Customer Service
- Strong multitasking
- Team Collaboration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Skills
- Time Management
- Fast Learner
Certification
- Licensed RSA - 2016
- Licensed RSG - 2016
CERTIFICATE/ TRAINING/ COURSES
Multiple in-house training courses carried out through out Woolworth's as follows;
Scheduling,Time and Attendance Management, Managing a Team, Coaching and Mentoring, Cash Handling, Compliance, Receiving, Manual Handling, Food Safety, Standard Operating Procedures, Safety, Fire Warden, Effective Stock Management, Dealing with Violence in the work place, Work place standards, Basic os&s, IT Acceptable use policy, Implementation work shop, Exceptional customer service, Confidential agreement, Loss prevention, Internal audit, Investigations and corrective actions, Emergency Procedures, Price Integrity, Maintaining user in the system, Promotional offers, Consolidation of Reports, Collaborate with Management team, Recognition and development, Enterprise Agreement, Leadership, Teamwork, Personal Presentation, Productivity, House keeping, Attendance, Work place behaviour, Maintain a safe and legal environment, Store Operations, Policies and Procedures
Timeline
Retail Assistant Volunteer
The Salvation Army Thrift Store
2023.10 - Current
2IC Dairy and Freezer Assistant
Alkimos Fresh IGA
2021.05 - 2023.10
Early Childhood Educator
Little Bucket Butler
2020.02 - 2021.04
Night Shift Supervisor
7-eleven
2019.10 - 2021.01
Night Fill 2IC
Woolworth's Joondalup
2016.09 - 2019.09
Waitress and Bartender
Broken Spokes Restaurant & Guadas Nightclub
2016.01 - 2016.05
Program Manager
Skids
2015.01 - 2015.12
Event Coordinator
True Audio
2014.03 - 2015.01
Childcare Educator
Playcentre
2010.01 - 2012.01
Certificate II - Early Childhood Education
Playcentre Glen Innes
Certificate III - Early childhood
Career College
Manukau Institute of Technology
NCEA Level 2 -
Edgewater College
- Licensed RSA - 2016
- Licensed RSG - 2016
CERTIFICATE/ TRAINING/ COURSES
Multiple in-house training courses carried out through out Woolworth's as follows;
Scheduling,Time and Attendance Management, Managing a Team, Coaching and Mentoring, Cash Handling, Compliance, Receiving, Manual Handling, Food Safety, Standard Operating Procedures, Safety, Fire Warden, Effective Stock Management, Dealing with Violence in the work place, Work place standards, Basic os&s, IT Acceptable use policy, Implementation work shop, Exceptional customer service, Confidential agreement, Loss prevention, Internal audit, Investigations and corrective actions, Emergency Procedures, Price Integrity, Maintaining user in the system, Promotional offers, Consolidation of Reports, Collaborate with Management team, Recognition and development, Enterprise Agreement, Leadership, Teamwork, Personal Presentation, Productivity, House keeping, Attendance, Work place behaviour, Maintain a safe and legal environment, Store Operations, Policies and Procedures
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