Piano
Jessica Tippins
Registered Paramedic
Noarlunga Downs,SA
Summary
Outgoing Registered Paramedic currently seeking opportunities for professional development. Successful in building strong relationships and achieving positive customer satisfaction in previous role of Event Coordinator. Proven skills in communication, stress management and time management. A team player who has a strong history of working as part of a multidisciplinary team, and thrives working in a team environment. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organised and resourceful approaches. Recently appointed 2IC for Absolute Medical Response (AMR) SA.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Operational Support Officer
Absolute Medical Response (AMR) - South Australia
Windsor Gardens, SA
10.2022 - Current
- First point of contact for all employees.
- 2IC for State Manager - assist in various management duties.
- Educate staff on organisational mission and goals to help employees achieve success.
- Provide clinical education for staff and support in development and maintenance of clinical skills
- Assist established management staff with operational oversight, business development and process improvement strategies.
- Handle day-to-day client questions via telephone or email, as required.
- Act with integrity, honesty and knowledge to promote culture of company.
- Gain knowledge of company policies, protocols and processes.
- Communicate best practices among personnel to align efforts and goals.
- Establish team priorities, maintain schedules and monitor performance.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Registered Paramedic
Absolute Medical Response (AMR) - South Australia
Windsor Gardens, SA
08.2022 - Current
- Develops and maintains rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conduct equipment and vehicle checks to maintain continuous and safe operation.
- Adapt treatment plans quickly and effectively based on changing patient conditions and reactions.
- Stay in constant communication with patients to continuously maintain care and comfort during transportation.
- Communicate with medical professionals in medical terms to relay patient needs and maintain accuracy.
Event Coordinator
St John Ambulance SA
Unley, SA
03.2019 - 08.2022
- Provide clients with a high level of customer service, ensuring a smooth booking process
- Consult with clients to establish what their event medical requirements are
- Account management, including quoting and invoicing in a timely manner
- Risk assessment of events against Governing Regulations, ensuring safe and legal coverage
- Coordinate the allocation of events to Volunteer Divisions across South Australia, liaising with Team Leaders and Area Managers
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Event Planner/State Rostering Officer
St John Ambulance SA
Unley, SA
10.2017 - 03.2019
- Assisted in planning the first aid response for several major events, including - Superloop Adelaide 500, Royal Adelaide Show, Generations in Jazz, Schoolies Festival and many more
- Ensured that all State Events were rostered appropriately with both volunteer members and salaried staff
- Provided out-of-hours support to both volunteer members and salaried staff
- Addressed any last-minute issues which may arise out-of-hours
- Rostered salaried staff team of around 20 employees
- Commanded and Team Lead at many Major Events, including - Royal Adelaide Show, Superloop Adelaide 500, Schoolies Festival
Personal Care Assistant
ACH Group
Port Noarlunga, SA
01.2016 - 06.2018
- Specialised in the care of residents housed in the memory support unit
- Remained alert to problems or health issues of clients and competently responded, escalating care where required
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Documented residents' mental status, sleep and eating patterns in medical records
- Assisted clients with daily living needs to maintain self-esteem and general wellness, while also maintaining dignity of each resident
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimise treatment planning and care delivery
Education
Bachelor of Science - Paramedical Science
Edith Cowan University
Joondalup, WA 02.2019 - 06.2022
Skills
Adaptable
Interests
Fitness
Trail Walking
Volunteering
Netball
Camping
Aromatherapy
Travel
Certification
Certificate III in Aged Care
Timeline
Operational Support Officer
Absolute Medical Response (AMR) - South Australia
10.2022 - Current
Registered Paramedic
Absolute Medical Response (AMR) - South Australia
08.2022 - Current
Event Coordinator
St John Ambulance SA
03.2019 - 08.2022
Certificate II in Emergency Medical Service First Response
03-2019
Certificate III in Basic Health Care
03-2019
Bachelor of Science - Paramedical Science
Edith Cowan University
02.2019 - 06.2022
Event Planner/State Rostering Officer
St John Ambulance SA
10.2017 - 03.2019
Personal Care Assistant
ACH Group
01.2016 - 06.2018
Certificate III in Aged Care
11-2015
Affiliations
- Member of Australasian College of Paramedicine
Volunteer History
St John Ambulance South Australia - Event Health Services
- Event Health Services volunteer since August 2016
- Recently qualified as a Paramedic with St John Ambulance South Australia
- Holds a position as Volunteer Engagement Team (VET) member within the Noarlunga Division - responsible for onboarding new volunteer members, as well as assisting Team Leader with retention of current members
Referees
Michael Perry
State Manager - South Australia | Intensive Care Paramedic
Absolute Medical Response (AMR) - South Australia
E: Michael.Perry@amr-aus.com.au
M: 0468 539 100
Melissa Oudshoorn
Manager, Event Volunteer Operations
St John Ambulance SA
E: Melissa.Oudshoorn@stjohnsa.com.au
M: 0410 889 197
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