Jessica Tomkins
Sydney,NSW
Summary
I am a very focused worker and have many years of customer service experience. I have previously worked in the food industry and am currently working as a receptionist. I have obtained several employee awards and am known to have an incredible work ethic. I also have a passion for fashion and music. I was hand picked to represent Australia in the World Championships of Performing Arts in 2023, which was an incredible experience as it provided insight into a variety of different perspectives through working closely with international teams and executives. I am hoping to secure a role in the fashion industry with ambitions to progress to further levels.
Overview
3
3
years of professional experience
Work History
Receptionist
Niyama Wellness Sanctuary
Orchard Hills
2022.04 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Leading staff training sessions.
- Handled cash and credit card payments with accuracy.
- Operated POS systems.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Used proper telephone etiquette and answered caller questions.
- Ensured reception and common areas were clean and properly presented.
- Maintained long term relationships with clients.
- Sustained accurate records of all incoming calls, messages, and visitors.
- Maintained correct stock levels on product displays.
- Directed / escorted cliental to appropriate departments and personnel.
- Ad hoc duties.
Crew Member
Five Guys
Penrith , NSW
2021.08 - 2021.11
- Cross-trained in multiple positions within the store as needed.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Completed all store opening and closing procedures.
- Followed all safety and security procedures to reduce risks.
- Prepared food items following established recipes and safety guidelines.
- Provided customer feedback to management.
Education
Glenmore Park High School
Glenmore ParkCath West Innovation College
Mt DruittAWARDS
Skills
- Team collaboration
- Problem-solving and multitasking
- Organisational skills
- Incredible customer service
- Time management
- Store cleaning and maintaining stock levels
- Patience and empathy
- Ad hoc administrative tasks
- Building and sustaining long-term client relationships
- Incredible computer skills
- Operating POS systems
- Leadership
Timeline
Receptionist
Niyama Wellness Sanctuary
2022.04 - Current
Crew Member
Five Guys
2021.08 - 2021.11
Glenmore Park High School
Cath West Innovation College
AWARDS
Similar Profiles
HAZELLE MELENDEZHAZELLE MELENDEZ
Assistant Finance Manager at Anya Resorts and Residences (Samira by Chele Gonzales, Anila Poolside, Amra Elite Lounge, Niyama Wellness Center) - Roxaco Land CorporationAssistant Finance Manager at Anya Resorts and Residences (Samira by Chele Gonzales, Anila Poolside, Amra Elite Lounge, Niyama Wellness Center) - Roxaco Land Corporation
Georgette Lucie MissakGeorgette Lucie Missak
Clinic Manager at Sanctuary Beauty and WellnessClinic Manager at Sanctuary Beauty and Wellness
Whitney WhiteWhitney White
Primary Therapist at Sanctuary Mental Health and WellnessPrimary Therapist at Sanctuary Mental Health and Wellness