Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Truong

Melbourne,VIC

Summary

I am currently studying Bachelor of Dermal Sciences with a particular focus on nails, skin conditions, and the art of Korean nail design.
My interest in nails began in grade 5 when I moved to Australia, and since then, I've developed my skills. I hold a Diploma in Nail Art Design from Nail & Gel Academy, aiming to enhance my expertise.
Beyond creating nail art, I am passionate about providing clients with proper nail care. I believe maintaining nail health, guided by a skilled Student Dermal Clinician, is crucial for sustaining beautiful designs.

Overview

5
5
years of professional experience

Work History

Beauty Advisor

Estee Lauder
11.2022 - Current
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Store Manager

Nene Chicken
09.2021 - 01.2022
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Team Leader

Nene Chicken
10.2018 - 09.2021
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

Bachelor of Dermal Sciences -

Victoria University
Melbourne, VIC
11.2025

Skills

  • Skin Analysis
  • Beauty Trends
  • Multitasking capabilities
  • Personalized recommendations
  • Manicures and Pedicures
  • Friendly and Helpful

Timeline

Beauty Advisor

Estee Lauder
11.2022 - Current

Store Manager

Nene Chicken
09.2021 - 01.2022

Team Leader

Nene Chicken
10.2018 - 09.2021

Bachelor of Dermal Sciences -

Victoria University

Similar Profiles

CREATE PROFILE
Jessica Truong